Tevi Graham Email & Phone Number

Dallas, Texas, United States

Worked as liaison managing relationships with numerous business users and technical team members during strategy and planning phases for multiple projects. Identified new business development opportunities for Healthcare Professional Placement Company; analyzed business processes to identify areas of reducing operating costs and improving efficiencies; recommended and implemented new technology solutions; and trained users how to utilize new technology to reach their business goals. Integral part of design and implementation of a corporate document management system. This project streamlined Business Departments' processes for managing Provider documents and resulted in lower operating expenses; Eliminated data redundancy and manual tracking spreadsheets; and allowed hardcopy paper file dependency to be sharply reduced.Implemented Computer Telephony Integration (CTI) for sales division to have the ability to track calls to potential customers increasing revenue by 5%. Collaborated with business operations team to design and implement tools that replaced a manual process; increased productivity within operations and reduced duplicate work. Created web based request form, project tracking application, and management reports. Maintained support of newly acquired company; learned processes and cross referenced them with existing business models to assist in conversion. Eliminated manual processes and created consistency among brands.Simplified data gathering for multiple operations and sales teams by creating On Demand Reports which replaced manual Excel spreadsheets saving 60% of the users time each week.Scheduled and produced necessary reports presented to process owners for facilitation of the quarterly prioritization meetings.Maintained production support for multiple applications, tracked Production Development Bugs, Data Fixes and Enhancement Requests.

Administered all benefit plans in compliance with all federal and state Human Resource Laws (Section 125, COBRA, HIPAA, FMLA, ADA, etc.) as they relate to the administration of Medical, Dental, Life, andDisability for approximately 650 eligible employees. HRIS lead focused on implementation of Attendance software and upgrading HRIS system created in house. Maintained benefit records and documents. Managed disability program which included eligibility, enrollment, calculation of pay, and monthly billing.

Managed all Benefit Plans (Medical, Dental, Life, and Disability) as well as the administration of all Financial Plans (401(k), Associate Stock Purchase Plan and Deferred Compensation) for approximately 9,000 eligible employees. Maintained benefit records and documents. Prepared employee benefit booklets and other employee benefit communications for Open Enrollment period. Administered disability and retiree benefit programs including eligibility, enrollment, and calculation of pay, monthly billing, A/R, and claim issues. Coordinate unemployment claims with third party vendor (TALX).

Ensured that all merchandise invoices were paid by verifying accurate transaction information. Resolved vendor account discrepancies by investigating documentation and preparing debit memos. Assisted withthe check review process by gathering, sorting and providing invoices, charges, credits, coop claims, etc. Prepared and mailed checks by inputting accurate due dates, reviewing for accuracy attaching documents to support deductions and resolving discrepancies.

Ensured that all expense invoices were paid by verifying transaction information (i.e. approval authorization, general ledger code, activity code, etc.) Resolved vendor payment concerns by conferring with and providing customer service to vendors, as well as researching and coordinating information with supervisor. Resolved management payable questions by following internal controls and policies and researching payments to vendors.