Tony Grenda Email & Phone Number

Harmony, Pennsylvania, United States

Provide management and leadership to a team of local and remote technicians.Proactively identify areas to improve performance, policies, and programs.Improve overall customer service levels.Work in conjunction with project team and network/technical operations center and other organizations to provide better overall customer experience.Serve as the company’s liaison with customer, assuring the customer receives Lefcon's superior customer experience.Communicate staffing plans across the organization, identify gaps early and escalate issues in advance of conflicts.Liaison to our field and franchises for technology issues and process improvement.Develop and lead a highly effective service delivery team including development, staffing, training, and field service engineer effectiveness.Provide active support for region-wide, service deployment optimization initiatives.Manages day-to-day activities of Field Services team to ensure achievement of customer satisfaction while meeting quality, safety, and budgetary goals.Identify the need for and support the hiring of new staff to support project execution plans and goals.

Pittsburgh, Pennsylvania, United States

Member of the acquisition and implementation team responsible for Cisco voice solutions for UPMC sites and acquired facilities.• Assist with site surveys to ensure UPMC standards for voice and data communications.• Configure the Cisco call manager for each site ensuring all features meet their requirements.• Install Cisco ISR routers and voice analog gateways.• Provides technical assistance to departmental personnel and other parties as needed.• Reconfiguration of MFPs

Cranberry Township, Pennsylvania, United States

Provide Tier 3 onsite and remote support for Hospitality, Educational, and MunicipalitiesSupport Project Managers with deployments:FirewallsSwitchesEndpointsOffice 365

Cranberry Township, Pennsylvania, United States

Provide Tier 2 support for Hospitality, Educational, and Municipalities.

Wexford, Pa

CTO for Karns City School District

Kittanning, Pa

Left position voluntarily in excellent standing with a track record of success.Responsible for the overall planning, organizing, and execution of all IT functions across 8-11 buildings within the Armstrong School District. This includes supporting of over 5700 end users, 3800 (Windows 7) computers and laptops, 900 iPads, and 120 android tablets with a staff of six employees.Selected Accomplishments: Implemented and managed Sharp copier printer/copier environment. Supervised and served as project manager for Business Financial Software and Student Information System (educational equivalent of ERP) implementation and daily operations. Managed implementation of a district-wide wireless infrastructure. Coordinated implementation of district-wide network switchgear upgrade. Implemented district-wide VOIP phone systemResponsibilities: Implemented and managed 900 district iPads and Android devices. Manage maintenance and operation of all district technology including all applications, databases, network infrastructure, security, desktop support, hardware, and telecommunications services Directed the research and development of emerging technologies. Created, coordinated, and facilitated district technology committee and software reviews. Supervised inventory and control systems for computer hardware and software licensing. Analyzed district technology training needs, developed programs, and provided technology training. Assisted technology staff with software installations, repairs, and preventative maintenance. Implemented and managed help desk ticket system. Managed the development and maintenance of the district web site. Managed hiring, development, and evaluation of technology staff. Developed and maintained the annual technology budget in collaboration with the Business Manager. Built, evaluated, and maintained vendor relationships for all technology needs.

Kittanning, Pa

Responsibilities: Supervised support and installation of computers (XP and 7) and MS Office (2007, 2010). Developed training materials for district staff use and assisted training of personnel. Managed WAN, LAN, Wireless, and voice networks. Implemented and managed Xerox and Ricoh copier and printer management environment. Maintained recommended software and hardware upgrades on servers and other network resources. Implemented and managed district software backup procedures. Assumed all other responsibilities of the Assistant Technology Coordinator.

Kittanning, Pa

Responsibilities: Provided Tier 1 support for Windows (95, 98, XP) and MS Office (2000, XP, 2003). Implemented, executed, and managed Ghost imaging environment and maintained image inventory. Installed, configured, and maintained district software for all desktops and laptops including MS Office. Assisted with windows NT 4.0, 2000, and 2003 server management and base installation. Assisted with Active Directory planning and implementation. Installed and supported all district printers including installing and maintaining drivers, authorization, and monitoring. Assisted with pulling, termination, and testing of fiber and copper network drops.

Pittsburgh, Pa

Supervise technical staff to ensure service issues handled within budget and time constraints.Maintain and develop the Service Tracking database and schedule.Plan and implement budgetary and technology requirements for the Service Department.Assist Project Manager and Sales Representatives with pre-sales technical support.

Pittsburgh, Pa

Supervised and organized all equipment inventory, calibration, and maintenance to maximize the performance of all laboratory, clinical, and computer equipment within FDA guidelines.Computer hardware and software installations including Ethernet wiring.Troubleshot and repaired laboratory, clinical and computer equipment.Developed and maintained the equipment preventative maintenance database and schedule.Supervised staff to ensure equipment maintained within budget, time constraints and FDA guidelines.

Associate'S Degree, Biomedical Technology/Technician

Aerospace, Aeronautical And Astronautical Engineering

Activities and Societies: Alpha Epsilon Pi