Gaby Reza Email & Phone Number

Tlajomulco De Zúñiga, Jal., Mx

Redlands, California, United States

Nueva York, Estados Unidos

-Develop Healthy Customer Relationship-Enhance Customer Onboarding-Evaluate and Analyze Customer Needs-See potential opportunity of an upsell or cross sell based on their needs-Promote Customer Loyalty

Cancún Y Alrededores, México

-Resolve Service Desk tickets with each tier's SLA's as a priority-Conduct a thorough analysis of determining if the issue is a bug or customer bad handling.-Report and identify the status of bug/issue i.e.: unfixed bug, regression, global-Suggest and implement changes and additions of features for users-Write manuals and make video guides for new or modified features

Playa Del Carmen, Qroo

-Receiving an average of 80 inbound calls a day from club members, resolving any issues to grant total satisfaction of member VIP service.-I aided in member's portal access, exchange weeks with RCI, special discounts as compensations, ground transfers arrangement, quote of lodging and flights, credit card charge for reservations and upgrades, etc.-Handling angry customers and complaints via phone and email. Follow up was given until the issue was resolved.

Cancún Y Alrededores, México

-Capturing, drafting/processing of the contract, control, assistance, payments, and monitoring of groups-Worked with American, Caribbean and Canadian big-name travel agencies e.i.: AMEX, Thomas Cook, BDC, etc.-Coordinated special requests for events such as cocktails parties, special ground transfers, wedding venues, etc.

Coatzacoalcos Y Alrededores, México

-Administrative activities such as control of sureties, voucher of remittance control, issuing checks, petty cash control, elaboration of purchase orders, preparation of viatical/travel expenses report, translation of documents, email & official documentation drafting in English for any supervisor and manager.-I aided the Human Resources departments by conducting interviews in English for remote candidates, managing employee's insurance benefits, administration of electronic devices (phone, radio & laptop), purchase of consumables, convening and attending meetings & event planning in local and foreign offices.-Additional duties such as Integral Port Administration (API) contracts, vehicular lot management, gasoline supplier/control for fleet, errands in banks and any government office on behalf of the manager, taking calls directing them to correct source, manager's agenda optimization, and control, reservations on lodging, vehicular leasing & flights.

Cancún Y Alrededores, México

-Reservations Agent: Attended inbound and outbound calls from members and non-members providing assistance on their reservations. Daily processes involved doing credit card charges, filling reservation inquiries, sending quotes via email, operating of reservations system for room block and obtainment of rates, etc.-In House Concierge: Situated in the sales office providing assistance to internal (OPCs) and external (guests) clients. In charge of capturing sales appointments, update guest data in origos system, list assignments to OPCs & assorting stationery needed by guests for the time they were lodging at the resort.