Tiffany Griffie Email & Phone Number

United States

• Managed internal user support via ServiceNow ticketing system, ensuring timely resolution and documentation of issues.
• Provided second level support for Helpdesk colleagues, troubleshooting Windows, Office365, and Exchange Online.
• Stayed informed about IT solutions and security, keeping detailed SOP documentation for enterprise solutions.

United States

• Managed daily creation of users, groups, and computers in Active Directory using On-Premises AD and Azure AD/Entra, following cybersecurity management instructions.
• Conducted incident detection, response, and reporting by monitoring Barracuda Email Security and Firewall system, quarantining/blocking emails, and creating security incident reports.
• Assisted in producing online Cybersecurity dashboards monthly, gathering information on emails, alarms, password changes, and vulnerabilities discovered.

• Installing and sustaining hardware and software at industry standards.
• Assesses and troubleshooting individual problems, via the phone, in person, or online, associated withnetwork infrastructure and desktop systems software and hardware.
• Proposes hardware and software solutions, including upgrades.
• Ensures seamless interconnectivity of diverse systems.
• Controls file system security, permissions, rights and user account information, including passwords.(SharePoint,OneDrive,O365,Intune,Azure)
• Assists with inventory management of all software and hardware.

• Diagnose and troubleshoot software and hardware problems and help our customers install applicationsand programs. Provide basic support for password resets, printer configurations, break/fix instructions,resolving.
• Good understanding of pharmacy management software, services, APP, API Interface, hardware andnetwork support offering.
• Execute effective Root Cause Analysis escalations in collaboration with Manager as required to ensureeffective ticket resolution and customer satisfaction for all hardware/software/network related issues.

• Provided troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clientsregarding the product's use and address specific user issues.
• Tier 2 support for Zoom/Webex issues related to Canvas.
• Knowledge of X/HTML and CSS

• Experience with cloud-based application suites such as Office365 or AWS in a PC or Mac environment.Demonstrated experience in administration of Office365 workloads (Exchange Online, SharePoint Online,Microsoft Teams.
• Able to communicate simply, effectively, and in a non-technical manner so that individuals who do nothave a technical background can understand what is being discussed.
• Excellent knowledge and troubleshooting experience in supporting legacy Microsoft Office Suites(Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, Skype for Business, etc.), aswell as modern.
• Strong hands-on implementation, configuration, and support experience with Windows/Office ondesktop, Active Directory & DNS, Exchange, and SharePoint.
• Outlook, and other supported mail client configuration for Exchange Online
• Exposure to email migration tools, web hosting technologies, and various incident managementsystems would be advantageousAdministration and troubleshooting in the following areas:

• Assisted end-users with computer problems by responding to questions, troubleshooting hardware andsoftware problems, and performing maintenance.
• Experienced in repair/replacement of computer components and hardware
• Met with end-users and user departments to schedule computer replacements, produces standarddrive images for departments, configures and tests personal computers, and installs software andequipment.
• Maintained inventory and equipment by tracking updating and scheduling equipment replacements,removing and replacing equipment, researching and installing hardware.
• Tested software upgrades and enhancements to ensure compatibility.