Manage a multinational teamOversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of systems, data, backups, and communications; troubleshoot and remediate issues that ariseMicrosoft 365 Administration and Security policies implementation (Intune MDM, MFA, Conditional Access)Develop and manage annual IT budgets and procure IT equipment and professional servicesManage IT vendors, contracts and service level agreementsManage information technology projectsParticipate in internal and external audits; oversee and coordinate responses to audit requestsManage department team members, including performance and training assessmentsAlign IT infrastructure with current and future business requirements and strategic goalsManage IT department services and prepare management reports of department activities, tasks, and operational metrics

Manage Active Directory services and GPOMonitoring and maintaining computer systems and networksManage technical documentation and user guidesManage data backups and recoveriesManage global VMware infrastructureMaintain essential business tools: email, databases, operating systems, and business applicationsMaintain and manage servers, and local- and wide-area networksOversee IT security measures

Installing and configuring servers, computers, software, systems, networks, printers, and scannersResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Manage user accounts lifecycleRepairing and replacing equipment as necessaryTesting new technology