Tania Gulzar Email & Phone Number

Mississauga

Canada

Mississauga

•Addressed and resolved client concerns.•Applied knowledge of pricing to determine if scope of work falls within the parameters of the contract.•Provided input on key forecasting components and budget recommendations.•Participated directly in financial management including cost control, billing, and overall account profitability.•Provided oversight and input to ensure proper billing to the client.•First point of contact for clients regarding ongoing business requirements including key account projects.•Worked closely with Account Management,clients to assure overall customer satisfaction.•Collaborated with Account Management to produce Business Review; participated and facilitated business review sessions.•Developed and maintained strong and trusting client relationships. •Assumed leadership roles in project management including defining project scope, operational and resource implications, and assessed how to match project requirements to client needs and Archway service solutions.•Identified new business opportunities and worked with key internal personnel to develop strategies.•Maintained a solid working knowledge of all company services and solutions.•Lead efforts to improve processes, quality, and overall customer satisfaction.•Supported and maintained corporate quality standards, policies, practices and work instructions.

Dubai,United Arab Emirates

• Set up meetings with new vendors: Hosted seminars for a team of sales professionals. • Identified potential customers, contact customers and delivered presentations.• B2B sales (broadcasting products and equipment).• Handled customer queries and outgoing/incoming correspondence with suppliers and clients.• Arranged and attended meetings with executive level—broadcasting companies.• Quoted and invoiced for broadcasting products.• Prepared tender and bid documents. • Coordinated projects and ensured timely completion of projects.• Sales forecasting and planning• Gained extensive experience in database management using Microsoft Access and SPSS.

Toronto, Canada Area

Selected from multiple candidates to work for one of the top contact centers solution provides in North America. Swiftly established a reputation for professionalism and astute judgement, and entrusted with expanded scope of responsibility for relationship management•Demonstrated an attentive, client-focused demeanour to efficiently and accurately respond to customer inquiries regarding their insurance needs.•Relied upon to coach and train new and junior staff on everything from customer relations to system operations.•Utilized proactive, solutions-oriented management style to ensure that client needs are met and they are receiving superb levels of service.•Scheduled appointments for insurance advisors using an interactive ‘lead generation software.•Cold Calling and Sales of insurance products

Karachi,Pakistan

• Market Research into new product offerings for a major consumer products company.• Analysis using statistical tools such as SPSS .• In-field surveys and focus groups.• Competitive analysis of various brands.

Public Relations Certificate

Bachelor Of Business Administartion(Honors), Finance

Activities and Societies: 2nd Place-Entrepreneurship Summit and Business Plan Competition, Feb. 2009,LUMS (Lahore University of Management.