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Tom Guthlein Email & Phone Number

Senior Service Request Management Lead at City National Bank
Location: East Islip, New York, United States 9 work roles 3 schools
1 work email found @optonline.net LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email t****@optonline.net
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Current company
City National Bank
Role
Senior Service Request Management Lead
Location
East Islip, New York, United States
Company size
4733 employees

Who is Tom Guthlein? Overview

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Quick answer

Tom Guthlein is listed as Senior Service Request Management Lead at City National Bank, a with 4733 employees, based in East Islip, New York, United States. AeroLeads shows a work email signal at optonline.net and a matched LinkedIn profile for Tom Guthlein.

Tom Guthlein previously worked as Vice President - Senior Service Request Management Lead at City National Bank and Service Request Management Lead at National Grid. Tom Guthlein holds Liberal Arts And Sciences/Liberal Studies from Dowling College.

Company email context

Email format at City National Bank

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*@optonline.net
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AeroLeads found 1 current-domain work email signal for Tom Guthlein. Compare company email patterns before reaching out.

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Profile bio

About Tom Guthlein

Seasoned IT Professional with broad experience in several key technical areas, including IT management, desktop support, End user experience.• Solid Analytical and Troubleshooting Talents – Effectively gather pertinent information to quickly recognize key issues and form a base of information; skilled in detecting issues or opportunities and successfully determine cause and effect relationships.• Firm Leadership and Strong Work Ethic – Employ a wide range of resources, constraints and organizational values to define decision criteria; maintain and promote ethical and fair standards in conducting business, setting high goals and standards of performance.• Initiative and Commitment to Quality – Establish and follow procedures established to monitor progress, assignments and projects, frequently reviewing progress in order to obtain feedback. Quickly take action to achieve goals beyond what is required, while solving problems without direction, seeking new opportunities for improved operational efficiency.

Listed skills include Disaster Recovery, Vendor Management, Technical Support, Troubleshooting, and 45 others.

Current workplace

Tom Guthlein's current company

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City National Bank
City National Bank
Senior Service Request Management Lead
los angeles, california, united states
Website
cnb.com
Employees
4733
AeroLeads page
Company profile
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9 roles · 27 years

Tom Guthlein work experience

A career timeline built from the work history available for this profile.

Vice President - Senior Service Request Management Lead

Current
City National Bank

New York City Metropolitan Area

Mar 2023 - Present

Service Request Management Lead

National Grid

New York, United States

Jul 2021 - Mar 2023

Senior Analyst - Service Request Management

National Grid

Hicksville, New York

Day to day management and governance of the Service Now catalog and service request processes.Review, develop and implement requests for new catalogue items, coordinate with stakeholder groups, produce reports on KPI's and track the performance.Manage service request activities to achieve continuous service and customer satisfaction within agreed service levels.Monitor requests throughout the request life cycle and intervening to avoid process or quality breaches.Manage escalated requests; analyzing and addressing the cause of the process breakdown as well as confidently updating all parties and affected users.

Jul 2016 - Jul 2021

Deskside Support Supervisor

Altice Usa

Greater New York City Area

Directly oversee and manage the performance of a team of 25+ Desktop Support technicians consisting of both full time employees and contractors.Customer Base of 15,000+ employees located in 106 offices in the Tri-state area.Asset Management: Ensure asset database is routinely updated by Desktop Support technicians.Desktop Support - 35K+ requests annually for PCs, mobile devices, printers, connectivity and applications.Manage desktop resources for Moves and Modifications projects.Develop and routinely enhance desktop support standards and procedures.

Sep 2013 - Jul 2016

Senior Desktop Support Technician

Cablevision Systems Corp

Greater New York City Area

Dedicated Support for Office Of The Chairman and Senior Executive StaffHardware/Software/Wireless/Email Support & Maintenance.Customer service focused.Asset Management.

Jun 2010 - Sep 2013

Desktop Support Technician

Vicom Staffing

Greater New York City Area

Desktop Support contractor for Cablevision Systems Corp.

Aug 2009 - Jun 2010

Application Support Analyst

Capital One Bank

Greater New York City Area / New Orleans / Dallas, Fort Worth

Citrix user desktop administration for 80+ Small Business Banking employees.Level 2 and Level 3 hardware & software support.Desktop team lead for all conversion & desktop migration projectsClient and Server side support for Consumer Lending department.

Jul 2008 - Jul 2009

Client Server Analyst

North Fork Bank

Greater New York City Area

Back-office IT Support for Branch and Corporate Networks.Business Liaison between IT and Business Units.Team lead for migrations and upgrade projects.Client and Server side support for Consumer Lending department.

Nov 2002 - Jul 2008

Help Desk

Marsh

Level 1 SupportAccount ProvisioningRAS SupportAfter Hours Escalations

2000 - 2001 ~1 yr
Team & coworkers

Colleagues at City National Bank

Other employees you can reach at cnb.com. View company contacts for 4733 employees →

TT Thomas Thomas Thomas Thomas Colleague at City National BankLos Angeles, California, United States View → RS Roshetta Smith Roshetta Smith Colleague at City National BankRaleigh, North Carolina, United States View → CT Christina T. Christina T. Colleague at City National BankIrvine, California, United States View → NR Nikhil R. Nikhil R. Colleague at City National BankBeaverton, Oregon, United States View → NR Nanette-Work Rojas Nanette-Work Rojas Colleague at City National BankSan Diego, California, United States View → BM Bryan Marcelo Bryan Marcelo Colleague at City National BankLos Angeles Metropolitan Area, United States View → NN Neeraj Nath Neeraj Nath Colleague at City National BankLos Angeles, California, United States View → JE Joseph Edwards Joseph Edwards Colleague at City National BankRaleigh, North Carolina, United States View → AM Allen Matchie Allen Matchie Colleague at City National BankLos Angeles, California, United States View → MF Maria Fernandes Maria Fernandes Colleague at City National BankDanville, California, United States View →
3 education records

Tom Guthlein education

Liberal Arts And Sciences/Liberal Studies

Dowling College

Undergraduate Studies

Hdi Desktop Support Technician Certification, Desktop Support

Hdi Learning Center

Itil V.3 Foundations Certification

Beyond 20
FAQ

Frequently asked questions about Tom Guthlein

Quick answers generated from the profile data available on this page.

What company does Tom Guthlein work for?

Tom Guthlein works for City National Bank.

What is Tom Guthlein's role at City National Bank?

Tom Guthlein is listed as Senior Service Request Management Lead at City National Bank.

What is Tom Guthlein's email address?

AeroLeads has found 1 work email signal at @optonline.net for Tom Guthlein at City National Bank.

Where is Tom Guthlein based?

Tom Guthlein is based in East Islip, New York, United States while working with City National Bank.

What companies has Tom Guthlein worked for?

Tom Guthlein has worked for City National Bank, National Grid, Altice Usa, Cablevision Systems Corp, and Vicom Staffing.

Who are Tom Guthlein's colleagues at City National Bank?

Tom Guthlein's colleagues at City National Bank include Thomas Thomas, Roshetta Smith, Christina T., Nikhil R., and Nanette-Work Rojas.

How can I contact Tom Guthlein?

You can use AeroLeads to view verified contact signals for Tom Guthlein at City National Bank, including work email, phone, and LinkedIn data when available.

What schools did Tom Guthlein attend?

Tom Guthlein holds Liberal Arts And Sciences/Liberal Studies from Dowling College.

What skills is Tom Guthlein known for?

Tom Guthlein is listed with skills including Disaster Recovery, Vendor Management, Technical Support, Troubleshooting, It Management, Software Documentation, Active Directory, and It Operations.

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