Taylor (Hammond) Rhodes, Cmp Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Remote

Atlanta, Georgia

Emory Conference Center Hotel

•To solve customer’s problems in an effective/creative manner while in a critical position•Anticipated guest needs, responded promptly and acknowledged all guests•Maintained complete knowledge at all time of: hotel features and services, all room rates and special packages, daily house count as well as scheduled daily group activities•Resolved discrepancies on the room status report with Housekeeping •Process up to 200 guest arrivals and departures per day. •Answer guest questions about hotel amenities and provide information about local businesses or attractions that may be of interest. •Coordinate with housekeeping and concierge to ensure all special requests are handled properly. •Also spent a few days helping in Conference services, as well as sitting in on client meetings for upcoming groups.

Hamptonn Inn Atl- Lawrenceville

•Communicated with customers, employees and other individuals to answer questions and explain information involving the hotel. •Set up reservations and shop called other hotels. •Counted inventory for the breakfast area as well as ordered the inventory for the following week.•Able to take on any situation to guarantee that all guest are satisfied and receive excellent customer service•Was recognized for my excellent ability to go above and beyond to get things done •QTR trained and recognized as a decisive leader and excellent team player.

Bachelor Of Business Administration (Bba), Hospitality Administration/Management

Minor, Public Relations, Advertising, And Applied Communication