• Provide on-site technical support, including network and hardware installations, system setup, and software configuration for clients.• Troubleshoot and resolve various IT issues, including networking problems, system crashes, and hardware failures.• Install, configure, and maintain various devices, such as computers, printers, servers, and networking equipment.• Perform network setup and configurations (Firewall, WAN, Wi-Fi, LAN, VPN, and other network services) to ensure seamless connectivity.• Configuring and troubleshooting VIOP.• Offer training and support to end-users, enhancing their understanding of system functionalities.• Document all service requests and technical issues, maintaining detailed records of repairs, installations, and actions taken for future reference.• Collaborate with remote IT teams for advanced troubleshooting and repairs.• Sophos firewall Setup and installation.• Conducting on-site evaluations to ensure that our network infrastructure is operating at its highest potential.• Administrating and troubleshooting Pastel and Sage.

• Administering user accounts, groups, and organizational units in both on-premises Active Directory and Azure Active Directory for over 10 clients, managing user bases ranging from 10 to 250 individuals.• Providing support for Office 365 suite, including user account management, license allocation, and troubleshooting of applications like Exchange Online, SharePoint Online, and Teams.• Diagnosing and resolving issues with OneDrive, ensuring data integrity and accessibility for users.• Installing and maintaining various software applications across the organization's network, ensuring compatibility, performance, and functionality.• Identifying and resolving network issues, including connectivity problems and hardware malfunctions, to minimize downtime and optimize performance.• Configuring and troubleshooting VPN connections for remote access, ensuring secure and reliable connectivity for remote users.• Installing and configuring network printers, resolving connectivity issues and print queue errors promptly to facilitate smooth printing operations.• Managing email security using SYNQ and Mail Secure, implementing measures to enhance email security and prevent cyber threats.• Analysing and verifying email authenticity.• Administering and troubleshooting VoIP.• Providing administration and troubleshooting support for both Windows and Mac operating systems, ensuring system stability and security.• Providing administration and troubleshooting for windows servers.• Backing up user data using Acronis to safeguard critical information and facilitate disaster recovery.• Backing up server data.• Administering and troubleshooting remote desktop access to servers.• Enabling shared drive access on users' PCs for seamless access to company resources.• Installing and maintaining endpoint protection software, ensuring the security of endpoints against malware and cyber threats.

• Implementing and administering scalable Azure Infrastructure Solutions, prioritizing security and reliability. • Monitor the health and performance of cloud-based systems and applications. • Assist in implementing and maintaining security measures for cloud infrastructure. • Support backup and recovery processes to ensure data integrity and availability. • Contribute technical expertise to incorporate Azure solutions into existing infrastructure. • Overseeing Azure Active Directory for secure authentication and authorization. • Implementing Azure Policy and Governance measures to ensure compliance and best practices. • Managing Azure Virtual Machines for optimized resource allocation and performance. • Setting up and administrated Microsoft 365 tenants, overseeing the configuration and management of Microsoft 365 services and applications. • Conducting mailbox migrations to Microsoft 365 Outlook for uninterrupted email services. • Configuring DNS settings for efficient domain name resolution. • Administering Odoo ERP/CRM system. • Integrating Odoo ERP/CRM with Microsoft Outlook 365 using Azure OAuth. • Administrating Odoo help desk ticketing system. • Diagnosing and troubleshooting various operating systems including hardware. • Provided 1st and 2nd-level support to end-users, promptly addressing technical issues and inquiries.• Training staff on new technologies. • Developing and maintaining comprehensive documentation to facilitate efficient knowledge transfer and troubleshooting procedures. • Continued professional development by enrolling in Azure-specific training programs and obtaining Microsoft Azure certifications.