Ensure that all back office and POS units are functional in all relevant stores at all times.Ensure that infrastructure issues are addressed and resolved correctly.Ensure that related projects where technical services are required to complete in store rollouts are completed to a high standard and within projects timeframe.Implement PCI and VLAN in store, where required.Implement windows 7 in retail as required for PCI.Ensure office and email services are functional in the stores at all times.Ensure Arch is installed, setup correctly and functioning at all times.Maintain patch servers and patches as required by IBM Bigfix.Ensure any malware / viruses are managed and removed in appropriate manner.Ensure Arch upgrades are completed as required.Implement VAS/SAP where required as directed by the national VAS rollout project.Ensure all logged calls closed in an effective manner and with-in business SLA’s.Ensure remedy is updated correctly on per call basis.Ensure high priority calls are escalated appropriately to management with a clear action plan.

Ensure that all back office and POS units are functional in all relevant stores at all times.Ensure that infrastructure issues are addressed and resolved correctly.Ensure that related projects where technical services are required to complete in store rollouts are completed to a high standard and within projects timeframe.Implement PCI and VLAN in store, where required.Implement windows 7 in retail as required for PCI.Ensure office and email services are functional in the stores at all times.Ensure Arch is installed, setup correctly and functioning at all times.Maintain patch servers and patches as required by IBM Bigfix.Ensure any malware / viruses are managed and removed in appropriate manner.Ensure Arch upgrades are completed as required.Implement VAS/SAP where required as directed by the national VAS rollout project.Ensure all logged calls closed in an effective manner and with-in business SLA’s.Ensure remedy is updated correctly on per call basis.Ensure high priority calls are escalated appropriately to management with a clear action plan.

Assist employees in installation of network controls and provide maintenance for all LAN system and provide support to given projects.Monitor and report to mentor for efficiency of network systems and connected resources.Assisting my mentor by Providing support to site networking system via usage of effective and user-friendly forms and methods.Oversee local and wide area networks linked to various computer platforms, operating systems, network capabilities, and topologies.Assist my mentor by Installing network systems to maintain connectivity of systems and resources.Monitor network issues and troubleshoot when necessary and report to my mentorManage complex network systems, provide ongoing troubleshooting, and assist in performance problems.

Active DirectoryComputer RepairDesktop SupportAdding user to Printer and Scanner on the networkbasic network troubleshoot

Computer maintenance Server administration Edusolsams patch updates and deploymentLaboratory maintenance Network and internet

Computer maintenance Laboratory maintenance Edusolsams patch updatesNetwork

Basic network troubleshooting Acting service desk analystDesktop support