To Receive and analyse requests for support, determine the most appropriate solution and implement accordinglyTo Negotiate deals with customers in accordance with policies and procedures within allocated timeframesTo Compile monthly reports on: Tariff Optimisation, Upgrade, Churn and Problem solutionsMonitor the performance of all relevant parties to ensure that agreements are honouredMaintain all strategic targets on Retentions (upgrades, cancellations), Call centre Service levels and Customer Delight Index + NPAS (Net Promoter Score)To Manage all customer specific bespoke SLA’s and ensure adherenceTo Perform end to end support for these accountsTo Conform to ITIL Service Management StandardsTo Build one on one relationships with the customer administrators supportedTo close the loop on all customer specific support requests.

To Receive and analyse requests for support, determine the most appropriate solution and implement accordinglyTo Negotiate deals with customers in accordance with policies and procedures within allocated timeframesTo Compile monthly reports on: Tariff Optimisation, Upgrade, Churn and Problem solutionsMonitor the performance of all relevant parties to ensure that agreements are honouredMaintain all strategic targets on Retentions (upgrades, cancellations), Call centre Service levels and Customer Delight Index + NPAS (Net Promoter Score)To Manage all customer specific bespoke SLA’s and ensure adherenceTo Perform end to end support for these accountsTo Conform to ITIL Service Management StandardsTo Build one on one relationships with the customer administrators supportedTo close the loop on all customer specific support requests.