Thabang Mokoena Email & Phone Number

Johannesburg, Gp, Za

City Of Johannesburg, Gauteng, South Africa

• Optimisation of dealer parts business• Managing of dealer order patterns• Enforcing safe practices in dealer parts department• Ensuring effective dealer parts operation• Preparing training material and curriculum for dealer parts staff• Tracking and managing various KPIs at the dealer and between the distributor and dealer network• Monitor and ensure high customer satisfaction KPI• Create a nationwide dealer stocking guide that will meet customer expectations for delivery for each type of service job• Putting into practice storage kaizen to reliably deliver parts to the workshop by the necessary timing. Includes Warehouse safety, and optimization.• Improve special order parts handling to conduct efficient operations strengthened by the coordination of parts & service.• Efficiently manage parts availability and ETA information to conduct the appropriate customer handling at dealers.• Create training material for dealer network training• Facilitate and manage training roll-out to dealer network• Evaluation of dealer network programme implementation and assessment of outcomes.

• Create a nationwide dealer stocking guide that will meet customer expectations for delivery for each type of service job• Putting into practice storage kaizen to reliably deliver parts to the workshop by the necessary timing. Includes Warehouse safety, and optimization.• Improve special order parts handling to conduct efficient operations strengthened by the coordination of parts & service.• Efficiently manage parts availability and ETA information to conduct the appropriate customer handling at dealers.• Create system to monitor and track customer orders into the dealership.• Create and monitor processes for inbound parts storage and tracking• Develop, test and implement new parts logistics systems to enhance and complement current dealer systems• Create training material for dealer network; create buy-in within dealer network• Provide training to field staff on new processes• Track project status• Identify problems in the processes• Provide corrective measures for projects• Working closely with Kodawari promoters and evaluators• Aligning dealer activities to be in line with Parts21 and TSA21 guidelines• Analysis of Sales data for favourable/unfavourable trends• Helping to focus parts marketing activities• Specifying development of SAP reports• Extracting SAP reports for analysis• Using analysis to work on dealer incentive scheme parameters

Lifestyle Design Centre Bryanston

Job FunctionGenerating sales for the tenants range; by ensuring the usage of the Showroom to its optimum.General reporting to Sales and Marketing Directors.Ensure that the Showroom standards are upheld and all participants are encouraged, innovative and upgraded continuously.Event management.Key Performance AreasAssisting clients and making sure tenants maintain a high level of customer serviceEstablishing and maintaining relationships with merchantsProject management of tenants showroom upgrades, functions, meetings and revamp/renovationsEvent Management of monthly functionsOrganising and chairing monthly meetingsPreparation and presenting of minutes from monthly meetingsCompiling and presenting monthly reportsWork with PR to increase foot countNegotiating favourable contracts with suppliersManaging of paymentsCreating marketing materialMaking sure costing is within budgetManagement of showroom staffManagement of cleaning, landscaping staffTraining of staffHiring; leave and absence managementEstablishing of systemsOffice administrationBuilding facilities management

Bryanston

Job FunctionAssisting all Cobra showroom clients by offering a service to obtain quotes and stock availability to make the sale run as smoothly as possible.Key Performance AreasAssist all walk in clientsPromote sales for existing and new productsCreate quotes for clientsObtain quotes from relevant merchants for clientsAssist all telephone clientsFollow up with clientsMonthly reportsAssist with functionsGeneral upkeep of products in showroom

Job FunctionEnsuring the smooth and efficient running of the store by ensuring staff are well-equipped to handle customers and the implementation of systems.Key Performance AreasAssisting customers and ensuring customer satisfactionStore management Training of staffSolely responsible for the graphic design work; both for clients and in-house.Responsible for sourcing suppliers for stock sold.Office administrationManaging and developing of systemsCreating marketing materialStock level maintenanceAssisting with pricing of products and servicesDeveloping marketing strategies in line with franchisor guidelines

Post Graduate Diploma

Business-To-Business Marketing

Bachelor Of Sciences

Bachelor Of Medicine, Bachelor Of Surgery (Mbchb)