Thabile Ngcobo Email & Phone Number

Pretoria Metropolitan Area

• Undertaking short-term projects (INSETA, CETA)• Verifying company information (HR Data, Financial Statements, Implementation Plans) for projects• Leveraging data sources to construct detailed analyses (Indicium, Excel)• Executing business interviews/site visits on custom consulting projects(includes travel by car and air, WFH desktop research)• Assisting in the drafting and vetting of findings • Ensuring timely completion of assigned projects• Developing detailed reports

City Of Johannesburg, Gauteng, South Africa

• Product Knowledge• Managing inbound/outbound calls• Following scripts or business process procedures when speaking to callers • Navigating through various systems while speaking to callers (Knowledge Base, IWS, iCAP, Tobi Assist, Channel VAS, Rewards Engine, ER Tool, Genesys)• Answering questions and identifying customer needs• Guiding callers through troubleshooting, navigating the My Vodacom App, and using other products and services • Reviewing customer accounts, providing updates and information on billing, rewards, and other account items• De-escalating situations involving dissatisfied customers by offering patience, assistance, and support• Collaborating with other Call Centre professionals to improve customer service• Building sustainable customer relationships• Improving performance and hitting KPI goals

Johannesburg Metropolitan Area

• Transcribing audio and video recordings accurately• Making corrections on grammar, spelling, and syntax

Sandton

• Extracting data from MyBI and checking that clients’ contracts were signed• Updating computer records from a database• Managing diaries, scheduling meetings and booking boardrooms• Scanning, printing and photocopying• Typing emails and reports• Tracking and reporting, loading segments, QA• Rating service calls and recommending coaching for bankers• Provided support to managers and banking staff in other business segments like CVM, CRM, Entrenchment and SecureChat

Midrand, Gauteng, South Africa

• Doing activations for different brands• Networking and Customer Service Skills• Maintaining a positive image of the brand• Increasing brand awareness• Tracking customer preferences• Monitoring customer feedback

City Of Johannesburg, Gauteng, South Africa

• Booking and confirming patients’ appointments via telephone• Updating patient files • Answering phone calls• Assisting doctors and study coordinators with any additional work

National Certificate, Banking And Financial Support Services

Certificate, Customer Service Support/Call Center/Teleservice Operation

Icdl Certificate, Computer Science

Matric Senior Certificate