Personable professional passionate about customer experience and providing the highest standard of customer service. My core values are accountability, respect, integrity and pushing beyond boundaries. I would like to align myself with a company that invests in the development of its people, where there are many great opportunities for me to grow. I want to use my charisma and additional talents to substantially benefit any organization, whilst continually achieving superb customer experiences. I have worked in various admin-related and customer-oriented positions, mainly FNB as a FirstJobs Learner and Admin Assistant at Newtown Clinical Research Centre. Holds a National Certificate in Banking NQF5, Certificate in Call Centre & a C1 Advanced English Language Certificate (British Council) Competencies: coordination and collaboration with others, emotional intelligence, oral expression, written expression, logical reasoning, decision-making, ICT literacy and personal mastery.
-
VerifierDuja Consulting May 2024 - Jul 2024Pretoria Metropolitan Area• Undertaking short-term projects (INSETA, CETA)• Verifying company information (HR Data, Financial Statements, Implementation Plans) for projects• Leveraging data sources to construct detailed analyses (Indicium, Excel)• Executing business interviews/site visits on custom consulting projects(includes travel by car and air, WFH desktop research)• Assisting in the drafting and vetting of findings • Ensuring timely completion of assigned projects• Developing detailed reports -
Customer Service AgentVodacom Jan 2024 - Mar 2024City Of Johannesburg, Gauteng, South Africa• Product Knowledge• Managing inbound/outbound calls• Following scripts or business process procedures when speaking to callers • Navigating through various systems while speaking to callers (Knowledge Base, IWS, iCAP, Tobi Assist, Channel VAS, Rewards Engine, ER Tool, Genesys)• Answering questions and identifying customer needs• Guiding callers through troubleshooting, navigating the My Vodacom App, and using other products and services • Reviewing customer accounts, providing updates and information on billing, rewards, and other account items• De-escalating situations involving dissatisfied customers by offering patience, assistance, and support• Collaborating with other Call Centre professionals to improve customer service• Building sustainable customer relationships• Improving performance and hitting KPI goals -
TranscriptionistScribie Jan 2022 - Nov 2023Johannesburg Metropolitan Area• Transcribing audio and video recordings accurately• Making corrections on grammar, spelling, and syntax -
Firstjobs Digital BankerFnb South Africa Aug 2019 - Aug 2020Sandton• Extracting data from MyBI and checking that clients’ contracts were signed• Updating computer records from a database• Managing diaries, scheduling meetings and booking boardrooms• Scanning, printing and photocopying• Typing emails and reports• Tracking and reporting, loading segments, QA• Rating service calls and recommending coaching for bankers• Provided support to managers and banking staff in other business segments like CVM, CRM, Entrenchment and SecureChat -
Brand AmbassadorBoss Lady Promotions Jan 2016 - Feb 2017Midrand, Gauteng, South Africa• Doing activations for different brands• Networking and Customer Service Skills• Maintaining a positive image of the brand• Increasing brand awareness• Tracking customer preferences• Monitoring customer feedback
-
Administrative AssistantNewtown Clinical Research Jun 2011 - Aug 2011City Of Johannesburg, Gauteng, South Africa• Booking and confirming patients’ appointments via telephone• Updating patient files • Answering phone calls• Assisting doctors and study coordinators with any additional work
Thabile Ngcobo Education Details
-
The Facilitation WorkshopBanking And Financial Support Services -
Guild Ford CollegeCustomer Service Support/Call Center/Teleservice Operation
-
Icdl South AfricaComputer Science
-
Mondeor High SchoolMatric Senior Certificate
Frequently Asked Questions about Thabile Ngcobo
What is Thabile Ngcobo's role at the current company?
Thabile Ngcobo's current role is Customer Service Professional. The Unicorn brave companies are looking to hire....
What schools did Thabile Ngcobo attend?
Thabile Ngcobo attended The Facilitation Workshop, Guild Ford College, Icdl South Africa, Mondeor High School.
Not the Thabile Ngcobo you were looking for?
-
Thabile Ngcobo
Student At University Of South Africa/Universiteit Van Suid-AfrikaKwazulu-Natal, South Africa -
Thabile Ngcobo
Business Law Graduate | | Inbound Sales Agent || English As A Second Language TeacherDurban -
Thabile Ngcobo
Durban Metropolitan Area -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial