• Resolve calls logged by users for queries, errors and other problems experienced on the system.• System functionality testing• Ensure that all Enterprise System Module daily checks are performed so information is up-to-date and daily processing by end users can continue.• Log all issues received from clients on ticketing system.• Report trending issues to Technical lead.• Identify root cause on Business-Critical Application issues.• Upgrade systems with new releases and models• Train end users on the use of new technologies• Build an internal wiki with technical documentation, manuals and IT policies.• Regularly review system and error logs.• Assist clients with Software Support.•

• Install and configure software and hardware• Manage network servers and technology tools• Set up accounts and workstations and manage user access privileges• Monitor performance and maintain systems according to requirements• Troubleshoot issues and outages• Ensure security through access controls, backups, firewalls, intrusion detection/prevention and end- point security software• Upgrade systems with new releases and models• Train staff on the use of new technologies• Build an internal wiki with technical documentation, manuals and IT policies• Regularly review system and error logs• Manage backup and recovery of data as well as tape rotation to off-site storage facility• Apply system patches and upgrades• Perform regular host and network security vulnerability assessments, assess the reports and report to manager on a quarterly basis• Monitor system and storage capacity and plan expansions• Ensure that all software deployed on our networks and systems is properly licensed and manage license renewals in a timely fashion• Adhere to IT systems and security policies and procedures as defined for the organization and amended from time to time• Maintain a detailed asset register for all IT equipment, security tokens and software• Maintain a detailed network diagram and physical rack diagrams of the our entire IT infrastructure

• Operation of monitoring systems for clients• First line support offered• Act on alarms and other associated commands or messages displayed on monitors / displays• Monitoring of client's infrastructure, according to SLA • Perform system administration tasks & maintain database of monitored objects• Health checks & compilation of reports• Product administration maintained• QA reports completed• Standard report generated on request• Patch and/or hot fix release testing completed• All hardware kept in good working condition to ensure high levels of productivity• Stress report generated on a monthly basis• RT systems maintained• MikroTik Support• Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation• Monitor and escalate Tickets according to the customer’s SLA

• Monitor Department’s MS SQL Server estate daily and troubleshoot problems.• Ensure that backup and other maintenance jobs are running• Setup log shipping and/or replication to DR site• Periodic DR testing• Installing SQL upgrades and patches• Configuaration of E-copy tool used for scanning and retrieving documents for modernised smart card ID project in the DHA.• Recover missing movement controls system tranfers from 72 border posts servers• Generating movement control system• Retrieval of images/bio pages for travellers using FTP(File Transfer Protocol )• Reports using Microsoft SQL Server Scripts