 *Hardware, software, LAN, network & web based applications, servers, mainframe and local & industrial printing. Remote support for IT technical issues and queries Logging of support incidents on the incident management system  Escalating incidents to third party service providers  Following up and ensuring prompt and correct resolutions of problems  Assisting users with technical queries and advice Administrative tasks on the mainframe Software compatibility diagnostics and implementation across network with in Africa. Systems in use: Heat, SAP, Active directory, Mainframe, Chipre , VPSX print server and other Business server pages – Dealer access