•Integrated Microsoft Azure DevOps Webhooks and Microsoft Teams API with the company's SQL database to develop custom .NET integrations between Microsoft products and financial systems.•Implemented a C# connection between MS Teams and error logs to enable immediate notification of the IT support team via error cards.•Consulted with IT to modify management workflows and to develop new support system which sped up defect elimination and reduced overall support tickets by 12.76%.

•Developed a Ruby on Rails backend integrated with a React frontend to create a system that tracks damaged items, facilitates communication with merchants, and manages product repairs, benefiting over 250 Mantality merchants•Leveraged GraphQL and SQL to manage and store data related to incoming shipments within the Mantality Fulfillment Network's inbounding team.

•Resolved technical issues related to operating systems, applications, including performing onsite analysis, diagnosis, and resolution of complex desktop problems including Clustering, TCP/IP, DNS, DHCP and load balancing.•Provided technical support for 500 users, resolving a wide range of issues related to Windows, Microsoft Office, and network connectivity.•Configured and managed firewalls to control network traffic and protect systems from external threats.•Enhanced security by utilizing Microsoft Intune to manage and secure devices, including mobile devices and laptops.