Thabo Molautsi Email & Phone Number

Use change management tactics to help shift mind-set, behaviour’s and achieve results through communication and leadership messages.Create messaging/materials to support employees going through the development and implementation.Manage and enable all internal and external communication strategiesGood understanding of the IT field and terminologyExperience in change management processesAbility to construct presentations and communications in a logical manner Highly proficient with desktop tools such as Excel, Word, PowerPoint, Visio, as well as technical communication platforms and tools such as SharePoint. Strong writing skills in multiple formats including social media communicationsDeveloping and executing internal communications plans for large, complex initiatives.Deliver exceptional service that exceeds customers’ expectations through delivery of IT change solutions that ensure minimum disruption to business.Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, project managers and senior staff members by providing input to business requirementsDevelop the overall IT Change Management programme for IT Changes for System and application releases (tasks, assignments, and delivery, timeframes and problem fixtures)Manage IT Change Management Operations (Daily IT feedback, document procedures, report at IT Change Meetings) to ensure successful implementation within agreed timelinesProduce IT Change Management reports on a daily, weekly and monthly basis as required by management and business areasSupport peers and colleagues across IT functions through knowledge sharing / mentoring / coaching of the IT Change Management ProgramsManage the incident to completion of queries by trouble-shooting end user functional issues and resolves or escalates to senior applications administrator / functional / technical support where necessary during IT Change ProcessDevelop capacity and resource plans to implement IT Change Management processes to ensure optimum use of available IT Change technology to maximize performance and productivity.Customer service orientated, Pre-rollout testing, Report development, Understanding of business process design.

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  Change Management Specialist

  Cell C

  Jan 2006 - Present - South Africa

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  Tshwane University Of Technology

  Information Technology