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Thabo Mtsweni Email & Phone Number
Teir 1 Technical Support Agent
at
Webafrica
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Teir 1 Technical Support Agent
Location
Potchefstroom, North-West, South Africa
Company size
Who is Thabo Mtsweni? Overview
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Quick answer
Thabo Mtsweni is listed as Teir 1 Technical Support Agent at Webafrica, a with 365 employees, based in Potchefstroom, North-West, South Africa. AeroLeads shows a matched LinkedIn profile for Thabo Mtsweni.
Thabo Mtsweni previously worked as Help Desk Specialist at Herotel. Thabo Mtsweni holds Web Page, Digital/Multimedia And Information Resources Design from Mabili.
Company email context
Email format at Webafrica
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Webafrica
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Profile bio
About Thabo Mtsweni
Versatile IT Professional with a strong foundation in IT support and a growing passion for web development. Over 3 years of experience providing exceptional customer service and resolving complex technical issues. Proficient in hardware and software configuration, network troubleshooting, and remote support. Skilled in front-end development using HTML, CSS, and JavaScript. Eager to leverage my technical expertise and communication skills to contribute to innovative projects.
Current workplace
Thabo Mtsweni's current company
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Webafrica
2 roles
Thabo Mtsweni work experience
A career timeline built from the work history available for this profile.
Help Desk Specialist
Conduct analytical troubleshooting and problem research todetermine fault nature, distinguishing between customer-sideand WAN faults.Utilize troubleshooting tools (tracert, ping, bandwidth test,RouteThis) for fault diagnosis.Escalate unresolved calls promptly to the appropriatepersonnel (Tier 2 Agent, Team Leader/Team Captain, Technical,NOC, or distribution teams).Identify trends in incoming calls, issues, and support requests;promptly escalate to Team Captain or Team Leader.Provide basic to advanced troubleshooting for customer-sidefaults, including password changes, usage reports, applicationlogin problems, and VOIP issues.Identify network issues (e.g., uplink problems, backhaulupstream service provider issues, fibre PON failures, wirelesstower failures) through information gathering andtroubleshooting.Escalate network issues to NOC through the ticketing system.Assist Field Technicians remotely with troubleshooting,configuration, and service credentials (username andpassword).
Team & coworkers
Colleagues at Webafrica
Other employees you can reach at webafrica.co.za. View company contacts for 365 employees →
TV
Tiaan Van Vuuren
Colleague at WebafricaSomerset West, Western Cape, South Africa
View →
AS
Azeem Singh
Colleague at WebafricaCape Town, Western Cape, South Africa
View →
OT
Okuhle Tapuko
Colleague at WebafricaCity Of Cape Town, Western Cape, South Africa
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BM
Babalwa Maqutyana
Colleague at WebafricaCity Of Cape Town, Western Cape, South Africa
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TR
Thabile Ramafoko
Colleague at WebafricaMeredale, Gauteng, South Africa
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DN
Dilshaad Nazier
Colleague at WebafricaCape Town, Western Cape, South Africa
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ZD
Zara De Vos
Colleague at WebafricaCity Of Cape Town, Western Cape, South Africa
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AD
Amber Damons
Colleague at WebafricaPort Elizabeth, Eastern Cape, South Africa
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FW
Fazlin Wassung
Colleague at WebafricaCity Of Cape Town, Western Cape, South Africa
View →
BS
Busi Speaks
Colleague at WebafricaCity Of Johannesburg, Gauteng, South Africa
View →
Tiaan Van Vuuren
Colleague at WebafricaSomerset West, Western Cape, South Africa
View →
AS
Azeem Singh
Colleague at WebafricaCape Town, Western Cape, South Africa
View →
OT
Okuhle Tapuko
Colleague at WebafricaCity Of Cape Town, Western Cape, South Africa
View →
BM
Babalwa Maqutyana
Colleague at WebafricaCity Of Cape Town, Western Cape, South Africa
View →
TR
Thabile Ramafoko
Colleague at WebafricaMeredale, Gauteng, South Africa
View →
DN
Dilshaad Nazier
Colleague at WebafricaCape Town, Western Cape, South Africa
View →
ZD
Zara De Vos
Colleague at WebafricaCity Of Cape Town, Western Cape, South Africa
View →
AD
Amber Damons
Colleague at WebafricaPort Elizabeth, Eastern Cape, South Africa
View →
FW
Fazlin Wassung
Colleague at WebafricaCity Of Cape Town, Western Cape, South Africa
View →
BS
Busi Speaks
Colleague at WebafricaCity Of Johannesburg, Gauteng, South Africa
View →
4 education records
Thabo Mtsweni education
Web Page, Digital/Multimedia And Information Resources Design
Mabili
It Technical Support Nqf Level 4, Computer And Information Sciences And Support Services, Nqf Level 4
Altron People Solutions
Higher Certificate, Information Technology
Matric Certificate, Grade 12
Itshupeng Secondary School
FAQ
Frequently asked questions about Thabo Mtsweni
Quick answers generated from the profile data available on this page.
What company does Thabo Mtsweni work for?
Thabo Mtsweni works for Webafrica.
What is Thabo Mtsweni's role at Webafrica?
Thabo Mtsweni is listed as Teir 1 Technical Support Agent at Webafrica.
Where is Thabo Mtsweni based?
Thabo Mtsweni is based in Potchefstroom, North-West, South Africa while working with Webafrica.
What companies has Thabo Mtsweni worked for?
Thabo Mtsweni has worked for Webafrica and Herotel.
Who are Thabo Mtsweni's colleagues at Webafrica?
Thabo Mtsweni's colleagues at Webafrica include Tiaan Van Vuuren, Azeem Singh, Okuhle Tapuko, Babalwa Maqutyana, and Thabile Ramafoko.
How can I contact Thabo Mtsweni?
You can use AeroLeads to view verified contact signals for Thabo Mtsweni at Webafrica, including work email, phone, and LinkedIn data when available.
What schools did Thabo Mtsweni attend?
Thabo Mtsweni holds Web Page, Digital/Multimedia And Information Resources Design from Mabili.
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