Level 3 Technical Support Specialist
Current- Providing on going level 3 system and technical support to TSG technicians and industry technicians /customers across the EMEA region: - ATG (ProGauge) LX2, LX3, LX4, LX4plus product range. (TotalEnergies, Sasol (network), Engen (network), Shiptech and Quest.Responsible for training technicians as to the installation and maintenance of the system.Responsible for drafting: Technical manuals, installation manuals and custom end user manuals) - Hectronic ATG - Gilbarco Veeder-Root (TLS 350R, TLS2)- Profleet Dialog pumps and Stand alone Terminals [ Support, Programming, Installation, Maintenance and repair] Responsible for training technicians as to the installation and maintenance of the product, how to troubleshoot and do repairs.Responsible for drating technical documentaions, technical manuals and user manuals. - LOGmaster [ Support, Programming, Installation, Maintenance and Repair] - DiaBox [Support, Programming, Repair] - Tokheim dispensers (TQC-Lite, Q-510, Q230, Q210, Q-110 and QML-pumps) [Support, Repair and Programming] - Power Electronics NB240 stand alone EV chargers [Support, Installation and Maintenance] - Prizma/FuelPos [Repair, Maintenance] - Kempower Distributed Charging Systems (EV) [Support, Installation and Maintenance]Currently leading our SASOL remote network ATG project for 70 + locations.Conducting site surveys for projects conducted in Lesotho and Nigeria.Providing a technical perspective in management meetings.Using my Business system analysis background in assisting clients with integration of fuel management systems with their current business operations/process flow.
