Thabo Zako Email & Phone Number

Johannesburg Metropolitan Area

Johannesburg Metropolitan Area

Randburg, Gauteng, South Africa

Focused on Networks and Security.• Overall management and maintenance of Networking equipment in Data-centre.• Configuration of network equipment a both hosted environment and on client equipment.• Troubleshooting of network equipment and configurations using various CLI or GUI tools(iPerf, Dig, traceroutes, pings, Wireshark sniffers etc• Configuration of Firewall devices and monitoring of security across the hosted environment.( Fortigate Accept or Deny IP policies… Show more Focused on Networks and Security.• Overall management and maintenance of Networking equipment in Data-centre.• Configuration of network equipment a both hosted environment and on client equipment.• Troubleshooting of network equipment and configurations using various CLI or GUI tools(iPerf, Dig, traceroutes, pings, Wireshark sniffers etc• Configuration of Firewall devices and monitoring of security across the hosted environment.( Fortigate Accept or Deny IP policies, Security groups, Application access and port access NAT-ting, IP , Logging and monitoring etc)• Configuration and management of SSL-VPN and IPSec (Site to Site and Site to Multisite) includ-ing the FortiClient software.• User Access and authentication management on VPN and RDP access on the Firewall(LDAP and local users)• Network Device Firmware and Licensing management (Fortigate FortiCloud, Mikrotik, Ubiquity etc)• Managing of Security Logs on Hyper-V Windows Machines and providing attack preventive maintenance on the Firewall to avoid various attacks (e.g - Brute Force, DDOS)• Monitoring TCP connections on Windows Shell and CMD up to Fortigate and Mikrotik routers • Assisting clients on SLA Onsite server and Hosted servers with in house SAP application connec-tions or Client applications• Deploying Data Back up For hosted and onsite SQL services on Redstor Enterprise and Server editions and on Altaro hosted Solution, maintaining schedule and Disaster recovery• Virtual Machines deployment on Hyper V Using various Windows Serrver OS and a Good understanding of other VM OS platforms (VMWare and Linux)• Troubleshooting and support of 3cx Hosted Services with internal server running on Linux Debian VM. Show less

Midrand, Gauteng, South Africa

• Provide 2nd level of network support and act as an escalation point for 1st line Support.• Conduct necessary coaching for first the 1st line team.• Provide a proactive reaction to client and network outages (Integrity network monitoring)• Provide diagnostic capabilities to identify the fault or problem.• Troubleshoot and configure the network as per client requests or specifications.• Resolve trouble tickets using the helpdesk system (Siebel).• Provide technical… Show more • Provide 2nd level of network support and act as an escalation point for 1st line Support.• Conduct necessary coaching for first the 1st line team.• Provide a proactive reaction to client and network outages (Integrity network monitoring)• Provide diagnostic capabilities to identify the fault or problem.• Troubleshoot and configure the network as per client requests or specifications.• Resolve trouble tickets using the helpdesk system (Siebel).• Provide technical support to the order fulfillment team• Dispatch field Techs when necessary and provide tech support thereafter.• Log and coordinate clients Fibre and LTE links.• Liaise and Keep the customer informed during the entire life cycle of an Incident.• Troubleshoot the service to identify the most appropriate resolution path.• Liaise with client’s IT support to resolve network related and • 2nd level support and maintenance of clients VOIP B/OSS (Broadsoft)• Voice traffic monitoring on Oracle Communications• Subscriber management and troubleshooting on Vodacom BNG’s within the Core VPLS network.• Manage Subscriber account on Radius interface (CPS) and Splunk event logger. Show less

Johannesburg Area, South Africa

Attending to call outs for various purposes(Cutover, Support, Line Verification, Equipment Installation etc)Network equipment configuration on various platforms (Mikrotiks, Cisco, Netgear, Huawei, Zyxel, TP-Link, etc.)Configuration of network peripheral devices(Unifi AP’s, Switches, Routers, IP Phones, Virtual Fax Devices, Yealink and iServ IP Phones, wifi extenders and boosters)Onsite and remote Troubleshooting of Network and peripheral network devicesOne week of assisting… Show more Attending to call outs for various purposes(Cutover, Support, Line Verification, Equipment Installation etc)Network equipment configuration on various platforms (Mikrotiks, Cisco, Netgear, Huawei, Zyxel, TP-Link, etc.)Configuration of network peripheral devices(Unifi AP’s, Switches, Routers, IP Phones, Virtual Fax Devices, Yealink and iServ IP Phones, wifi extenders and boosters)Onsite and remote Troubleshooting of Network and peripheral network devicesOne week of assisting support team and after hour support monthly Experience in Cherwell ticketing systemsOnsite configuration of hosted servicesAssisting in PRTG monitoring and updatingOnsite equipment collection, testing and compiling fault reports Liasing with line various line providers for troubleshooting purposes Show less

Johannesburg Area, South Africa

• 1st and 2nd line telephonic support to clients (Home and Business)• Email assistance to clients and Zendesk CRM Ticketing system• Ticket logging and tracking till resolution according to the SLAs• Troubleshooting and configuration of network devices (Mikrotik routers, Cisco Routers and Switches, Unifi and Mikrotik AP's, etc). • Third-party link troubleshooting with various vendors on the various link(Fibre, ADSL, LTE, Wireless, etc• Configure and Troubleshoot support to… Show more • 1st and 2nd line telephonic support to clients (Home and Business)• Email assistance to clients and Zendesk CRM Ticketing system• Ticket logging and tracking till resolution according to the SLAs• Troubleshooting and configuration of network devices (Mikrotik routers, Cisco Routers and Switches, Unifi and Mikrotik AP's, etc). • Third-party link troubleshooting with various vendors on the various link(Fibre, ADSL, LTE, Wireless, etc• Configure and Troubleshoot support to the Wireless Infrastructure (Cambiums and Ubiquity Devices).• Zabbix and Paessler PRTG monitoring tool, • Wireshark and PCapture packet analysis for both data and voice packets.• Voice gateways configurations and support.• 1st and 2nd level support and maintenance of clients' VOIP B/OSS (PortOne).• 1st level support of Hosted email and website (CPanel Hosting Platform).• Fax gateway config and support (IP fax to email account setups and maintenance). Show less

Johannesburg, Gauteng, South Africa

• Network accounts management (Active Directory on Windows Server 2012)• New employee and transfer IT onboardings• 1st line VIP Payroll system support• Request new hardware as per business expansion needs and install the relevant hardware.• 1st and 2nd line support of Printers mainly Xerox (Bytes Xerox)• 1st and 2nd line support for POS equipment(POS Tills and EFT's, printer and CentOS software, etc)• Support Mobile Devices (Lenovo Tablets, Samsung Tablets, and… Show more • Network accounts management (Active Directory on Windows Server 2012)• New employee and transfer IT onboardings• 1st line VIP Payroll system support• Request new hardware as per business expansion needs and install the relevant hardware.• 1st and 2nd line support of Printers mainly Xerox (Bytes Xerox)• 1st and 2nd line support for POS equipment(POS Tills and EFT's, printer and CentOS software, etc)• Support Mobile Devices (Lenovo Tablets, Samsung Tablets, and IPads)• Managing and monitoring of backups on the Backup Server(Daily and Weekly).• Purchasing IT equipment and software in line within agreed budgets.• 1st and 2nd line support of Desktop, Laptops and other peripheral devices(Printers, Scanner, etc)• 1st line Network Support• 1st line support for VOIP PBX and Biometric Access control systems.• Follow Documented processes i.e. implementing change control procedures.System upgrades on all workstationAsset management and repair logistics. Show less

Ccna: Routing And Switching, Information And Communication Technology

Activities and Societies: - Renewal of Cisco Certification

Nd Information Technology, Information Technology

Grade 12, 12