Thabrez Khan Email & Phone Number

Professional SummaryHaving 7+ Years of experience in End User Support and Onsite Support Engineer which includes attending calls, service desk requests thorough ticketing system installing Windows operating systems and all application/software’s, MFP/Local Printers, Scanners and other IT related hardware.Professional Responsibilities: Installing and configuring Windows OS 7/10 in Desktops and Laptops. Deploying Windows OS 10 in Desktops/Laptops through network. Trouble problems reported by users for windows 7 and windows 10. Backup & Restore Users Files/Folders/Outlook PSTs. Joining PCs to domain and configuring network shared folders. Configuring outlook for the user accounts, Moving user account from one container to another. Hosting video conference meeting using cisco WebEx, Microsoft Teams and fix the problems occur during the meetings. Installing, Configuring and troubleshooting all software’s such as MS Office products, Autodesk, Bentley, Primavera, and VPN client. Installing Security software’s like Antivirus (SEP). Installing and configuring Printers & Scanners in LAN environment. Installing VPN and Trouble shooting. Configure Cisco IP phone. Responsible for providing technical support vis Windows remote assistance and telephone to the end users using SCCM. Creating Outlook PST file and recover the corrupted PST’s Identifying, diagnosing, and resolving the level one issues in Computers, Laptops, and software’s in a mainframe system such as laptops and PCs Resolving received tickets in Service Desk Management System. Communicate with vendor for third party applications issues. Recover the deleted data of the user Decrypt HDD and take the back up by using McAfee End point encryption Supporting and assisting colleagues and working with support groups and vendor for solving level two issues. Manage user Account through ADS Management system. To reset Password, Unlock Users Account. Internet trouble shooting. Adding users into remote access. Maintaining network facilities in individual machines such as drivers and setting of personnel computers as well printers. High level of customer focus and strong customer support commitment. Maintain inventory on IT- Asset received from Vendor.

• 

  Kakatiya University, Warangal, India

  A