Thach Nguyenthicam Email and Phone Number

- Overall in charge of front of the house and back of house operation (eg: Accounts, Sales&Marketing and Administration)- Responsible for ensuring the smooth operation of all department and procurement operation.Work very closely with the owner’s.- To prepare and ensure that annual budget is prepared and submitted according to the dateline given by the Owner.- Conduct a proper training and guidance for all departments. Especially Room Divison staffs to provide excellent services to the guest or customer.- Monitor and advise respective departments on expenses control

- Well-established, Controlled and supervised Housekeeping and Laundry , back of house, and managed material control system from pre - openning- Responsible for overall staff recruitment and training, including Laundry chemical training.- Establish and maintain standard training and operating procedures for the department.- Control the inventory and usage of all cleaning supplies and evaluate pricing and service regularly.- Prepare weekly labor schedules to ensure adequate staffing while making efficient use of labor resources..- Prepare annual recommendations for the housekeeping budget and capital improvements each year.- Review the performance of employees regularly and in accordance with hotel policy.- Periodically conduct physical inventories of all uniforms, linens and supplies. Prepare requisitions for approval to ensure par stock levels are maintained for all items.- Responsible for on premises laundry facility with Laundry Manager to provide linens in the quantity required to the highest standard of washing and ironing.- Control stocks of uniforms with respect to cleanliness, repair and replacement. Responsible for flower arrangements to be maintained to standard determined by hotel- Responsible for logging of and security of Lost and Found items.

- Manage to achieve and improve overall standard of LQA at 90% - 95% (up from an average of 85% in the initial year of operation).- The rest are same as above

Same as above

- Ensure that the guest rooms and public areas are kept in an immaculate condition at all times. - Daily communication with housekeeping staff and guests by phone, computer, and pager. - Complete morning and evening reports and prepare assignments of room attendants, housekeeping attendants and other housekeeping staff.- Assist with turndown and cleaning of rooms as needed to ensure guest satisfaction and hotel standards are maintained. - Ensure that par supplies of linens and amenities are in each pantry and linen storerooms for proper operation and kept in good and tidy condition - Train housekeeping staff in accordance with hotel policy.- Assist with the periodic inventories of uniforms, lines and supplies.- In addition, other duties may be required as directed by your Manager.

- Report to work at the scheduled time, neatly groomed and in a clean uniform. - Pick up room assignments at the commencement of each shift.- Clean rooms and Public area in accordance with hotel policy.- Ensure that lost and found articles are reported to the housekeeping office immediately and in accordance with the hotel policy.- Ensure the procedures concerning the entering, occupying and exiting of guest rooms is adhered to at all times.- Ensure the safe keeping of hotel property, including guest room keys and pagers.- In addition, other duties may be required as directed by your Manager.