Technical Services Specialist
Current-Process FM Request with minimal turnaround time (~7,500 total request since implementation of Salesforce in 2018)-Filter questions regarding various situations pertaining to FM Request and Building Code/UL requirements (VSH, wind uplifts, slope of roofs, etc.)-Working with manufacturer personnel to correct existing or have new FM systems tested for unique cases that the field offices are encountering-Qualifying new products/manufacturer's materials for use to ensure they meet building code and UL standards and requirements-Compiling FM assembly lists to match specifications provided by National Accounts (ConAgra, Cintas, etc) to streamline our bidding process across multiple regions/offices-Contacting and maintaining a relationship with FM personnel to better assist our field offices-Building relationships with CentiMark field offices for better support from the Technical Department-Manage GAF warranty Guarantee (~150 warranties YTD for 2021, 121 for 2020, and 119 for 2019)-Review Guarantee request (Backstop, NDL, Coating, & Shingles)-Review spec letters-Apply Guarantee into GAF Portal for approvals-Follow up emails regarding inspections-Follow up calls/emails on the completion of Guarantee-Apply the warranty information into SAP (ZEJF) for better visibility for field offices on what Guarantee was provided (MFG, materials, term, etc...)-Test piloting new registration pages that GAF is developing and maintaining in our internal form to stay in line with changing requirements