Thad Phelps Email & Phone Number

Meridian, Idaho, United States

Providing leadership and support to branch managers in growing their core business.

Meridian, Idaho, United States

Created training tools, courses, and resources. Supported branch locations with live training and process support. Utilized learning tools such as Articulate 360, Storyline, Engage, VYOND, Canva, and more to create engaging content for employees.

Boise, Idaho

Currently seeking my next career move as a District Manager, Store Manager, Marketing Manager, Customer Service Director, or UX Researcher

OR, ID, WA, AK, CO

• Supported Regional, District and Store Managers in defining and executing customer experience strategic plans. Deescalated Tier 3 customer escalations from the call center and store level. Oversaw a wide range of.
• Implemented enterprise level innovative eLearning tool improving training and development programs for employees and increasing training readiness by 30%
• Recognized for Best in Territory Customer Satisfaction ratings for providing high-quality employee training, following up regularly to review KPIs, analyze and take actionable steps on customer feedback.

Pacific Northwest

• Managed DCST team. Devised store strategy and yearly goals in executing customer service standards and communicated with district and store managers. Generated weekly and monthly reporting on strategic goals, event.
• Designed automated learning reporting for stores across the northwest US and Canada, strengthening visibility to employee training progress.
• Created 4th quarter accelerated pace training for seasonal employees improving training readiness before holidays.
• Hosted monthly virtual Excel training courses for support professionals increasing ability to generate and analyze reporting and data.
• Coached and led onsite weekly small group training sessions that focused store management teams and generated consistent results.
• Organized and presented large group training at yearly Store Manager meetings encompassing as many as 100 participants.

OR, ID

Responsibilities: Inspire and train Store Managers, Assistant Managers and Customer Service Trainers, Represent BBB at trade/bridal shows, or radio and television, Supervise execution of all training, vendor relations, demos and events.Accomplishments: #1 attendance in territory on Rock Your Registry Events, #1 in Registry Completion Event Sales, wrote.

Various

Responsibilities: Inspire the store team to provide best in class customer service, drive store sales, total responsibility for store performance, deliver performance evaluations, be the lead trainer in the store, maintain store merchandising standards, Exceed store inventory performance, Exceed store sales goals,.Accomplishments: Successfully opened 2 new.

Meridian, ID

Responsibilities: Hire and train the store team, maintain the building and store equipment, order all store supplies, write store schedule for all employees, write and deliver performance reviews

Utah Market

Responsibilities: Train Store Managers and Assistant Managers on ordering, merchandising standards, store assortments, visiting stores to validate execution, work with the buying office on space planning, assortments, maximizing sales

Provo, Utah Area

Responsibilities: Supervise receiving and RTV Staff, Verify all shipping and receiving productivity goals are exceeded, scheduling and processing deliveries, ladder and stockroom safety, control all inventory entering and exiting the building.

American Fork, Utah, United States

Supervise and motivate office team in data entry of Census forms.

Boise, Idaho, United States

Bachelor Of Arts Multidisciplinary Studies, Business

User Research (Ux) Professional Certificate, User Research (Ux)

Music Performance, Trumpet

Music Education