Level III support for Solera's glass, point-of-sale, and credit card processing divisions. Developing departmental guidelines and proceduresCreating technical documentation for our productsLiaison with sales and development teams.

• 3D PDF custom design and Javascript• HTML5 3D catalog custom design and Javascript • Conducted workshops for clients• Created content for company website• Collaborated with sales team to win new business• Clients serviced includes several Fortune 500 corporations

• Building web sites or performing technology services for clients.• Delivering quality service and affordable prices to my clientele.• Use of HTML/CSS/Javascript• Network repairs/configurations, Active Directory creation/deployment, desktop/laptop upgrades & repairs, peripheral repairs, and troubleshooting.

• Information Security -- use and implementation of DataLocker USB drives, Symantec Endpoint Encryption• Project Management--design and implementation of two secure networks for government programs • Technology Screening• Authoring white papers--Written for the Office of Naval Research regarding non-RF communications and autonomous systems' potential use for reconnaissance.• IRAD projects• Robotics Collaboration Technology Alliance project support, including maintaining file transfer system, security reviews, ITAR screenings• STEM outreach/conducted tours• Reviewed presentations and data transfers for ITAR content• Asset management -- inventory and updating of IRAD computers/technology, including OS imaging, securing of hard drive data• Administration of mc2 portal• Performed programming changes in mc2 portal -- portal utilized Sopheon/AIL software, included both proprietary language and Javascript• Video editing• User support for all mc2 meetings, including high-level meetings between executives and senior defense officials • AV support, repairs and programming of Crestron/Christie devices

• Built an Active Directory system with DNS server.• Repaired/upgraded workstations.• Updated company website as needed.• Created a new wireless network: wiring the access points, programming the infrastructure. • Migrated file servers to new domain.• Managed licensing servers for NX 9.0 CAD software• Administered Kaspersky Endpoint Protection server, Lotus Notes, Sonicwall mail filter, and license servers

• Worked at two different client sites.• Responsible for printer and audiovisual maintenance at both sites.• Helped configure main site during startup, including equipment orders & technology setup (network cables/switches, monitors & docking stations, VOIP telephones)• Maintained equipment database• Responsible for Remedy tickets for printer maintenance/repair, password resets, and technical support regarding any peripheral/audiovisual issues. This included troubleshooting any problems included in the tickets, including software conflicts, driver problems, server/network connections, and hardware malfunctions.

Responsibilities* Oversaw the training & development of department associates.* Assisting and organizing the work of computer technicians, including placing parts and service orders.* Frequently called upon to work in challenging situations.* Delivering best possible customer experience and service.* Follow-up with customers regarding services performed, resolving customer issues.

Responsibilities * Creating invoices for Accounts Payable.* Verifying and processing client deductions and check requests.* Using multiple computerized systems for processing deductions/check requests (Siebel, Helm).* Logging and filing all processed invoices.* Working with clients to find solutions to various issues.

• Performed new student intake for services• Coordinated acquisition of materials for students• Managed student database