Thaddaeus Caldwell Email & Phone Number

-Solved customer problems at the highest level of escalation-Trained others on the solving of customer problems- Wrote KB articles regarding issues frequently seen- Wrote bug reports for developer to act on- Maintained relationships with specific larger client in frequent standups.- Led large group trainings on troubleshooting issues

- Solved complex problems in docker swarm and kubernetes implementations- Demonstrated software components to other team members- Became SME for windows containers

Remote

- Triaged incoming OpenStack and container cases- Gathered appropriate information to assist in troubleshooting- Documented what was performed on live calls- Solved simple problems- Stepped customers through prewritten KBs

Orthopaedics East And Sports Medecine Center

- Maintained medical office computer system including Windows servers, Linux servers, and Windows work stations.- Implemented security policies for end users as well as through GPO- Trained staff (including doctors) on usage of new software- Transitioned office to Windows 10 and Server 2016- Troubleshot end user issues and notated using ticketing system- Inventoried hardware and software assets- Worked with managers to find technical solutions to their problems- Maintained virtual and physical server environment- Tested and migrated systems to Windows 10 and Server 2019- Implemented new integrations into primary practice software- Remotely deployed new and updated software packages - Replaced network monitoring system with open source solution- Overhauled imaging of systems by setting up PXE server- Configured and tested cloud backup solution- Built systems for remote access due to Covid-19 and improved remote communication- Maintained practice website and social media presence- Coached management on the efficient use of computers

Greenville, Nc

- Worked with active directory in enterprise environment- Imaged and configured new systems- Troubleshot issues as they arose in lease replacement- Supported corporate help desk with any problems that arose during lease replacement- Assisted in testing and deployment of Windows 10

7601 Penn Ave S, Richfield, Mn 55423

- Exceeded expectations for both job completion and client satisfaction- Trained others in remote data recovery and client communication skills- Managed and set up networks for home and small business clients- Volunteered for repairing difficult systems and calming escalated clients- Led team in developing new ways to collaborate and enhance internal communication- Researched solutions to client problems- Displayed integrity and humility through a willingness to learn from others- Company Ambassador through Geek Squad Academy program- Coordinated team in increasing job satisfaction and employee engagement- Provided solutions for clients involving repairing on configuring computers, networks, smart home devices, printers, tablets, phones, and more

7601 Penn Ave S Richfield, Mn 55423

- Repaired software and hardware issues with Apple and Windows Computers- Sold security solutions to clients- Configured networking solutions and file sharing for home users and small businesses- De-escalated frustrated and worried clients- Achieved a high level of client satisfaction - Trained new support technicians- Increased team efficiency by modeling open communication- Managed inventory of equipment and accessories

- Repaired computer systems- Offered consultations on future technology purchases- configured networks- set up printers- removed malware- installed software- configured new computers

Williamston, Nc

- Managed two departments of a non-profit organization.- Planned and executed events for children ages 4-18. - Recruited and supervised adult and adolescent volunteers.- Communicated goals, plans, and evaluations of events to large groups of people- Taught 15-20 adolescents weekly- Mentored small group of people to assist in primary objectives- Managed the finances of the department consistently coming in under budget