Thaddeus Crump Email and Phone Number

-Built and maintained strong, long-lasting customer relationships. -Managed customer account list of 59 companies, and over $1.1 million in annual sales.-Performed extensive bid work, quotes and order writing utilizing custom bidding software. -Communicated clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. -Identified and grew opportunities within territory to ensure growth attainment.

-Oversaw quarterly resets for The Home Depot, with responsibility for the 197 stores in the Gulf region.-Managed 10-12 simultaneous resets with a crew of 60+ staff.-Drafted and issued project proposals, RFP’s, tenders, budgets, cash flow analysis and preliminary schedules.-Monitored projects plans, work hours, and budgets using Microsoft Project, Excel, Visio and PowerPoint.-Effectively and accurately communicated relevant project information to the client and project team.-Issued contracts, letters of intent, and purchase orders.-Developed a schedule for project completion that effectively allocated the resources to the activities.-Reviewed the project schedule with senior management and all staff that was affected by project activities. -Handled all quality and customer issues and ensured successful resolution of any issues. -Utilized custom project management software to track progress.-Provided training by developing reset launch kits, and hosting webinars.-Led weekly project status meetings with Home Depot managers.-Created status reports to show project was on time and within scope.-Facilitated relationships between Home Depot vendors and Home Depot corporate personnel.-Implemented resource website for team personnel to log questions and communicate with other teams.

-Managed projects and daily assignments for 100+ field representatives for The Home Depot.-Developed and maintained internal quality system for compliance.-Provided support for customer and agency audits.-Provided training for field representatives to maintain qualifications to perform work effectively.-Performed quality record retention by uploading files to FTP sites.-Received company’s “Harvey Award for Excellence” twice for outstanding customer service.