Thaddeus Mitchell Email & Phone Number

San Antonio, Texas, United States

Directed technical operations, overseeing network setup, cybersecurity protocols, and team coordination.Managed and trained support staff to deliver high-quality service, boosting customer retention and driving revenue growth through increased word-of-mouth referrals.Implemented cybersecurity protocols, including incident response measures, reducing security incidents by approximately 30%.Proactively monitored network security to detect and address threats, resulting in an estimated 25% reduction in productivity downtime.Applied creative problem-solving to design and deploy a WAN failover system, ensuring continuous productivity and minimizing downtime during network disruptions.

Greensboro--Winston-Salem--High Point Area

Managed network deployment, cybersecurity monitoring, and technical team operations, reducing incident response time by approximately 20%.Designed and maintained secure network infrastructure, ensuring reliable service delivery for over 200 customers in extreme weather-impacted areas.Increased sales through customer satisfaction and retention, boosting referrals by 20%.Implemented cybersecurity protocols such as network monitoring and encryption protecting customer data and maintaining secure operations.Increasing revenue allowed for cost optimization and improved operational efficiency.

Greensboro--Winston-Salem--High Point Area

Provided Tier 3 technical support for internet, phone, and cable services, resolving complex issues for residential customers.Diagnosed and resolved advanced connectivity problems, reducing customer downtime by approximately 15% and contributing to a 20% increase in customer satisfaction.Maintained detailed records of support tickets and customer interactions, ensuring accurate documentation supporting customer follow-up.Awarded Employee of the Month for outstanding performance, consistently resolving complex connectivity issues promptly while delivering superior customer service.

Fayetteville, North Carolina, United States

Maintained and ensured operational readiness of A-10 aircraft.Improved safety compliance by 15% by supervising tool inventory and enforcing equipment standards.Adhered to strict safety protocols ensuring mission-critical success.Awarded Airman of the Month for outstanding leadership and performance during deployment to Bagram Air Base, Afghanistan.

San Antonio, Texas, United States

Built, repaired, and modified personal computers for residential and business clients. Installed and configured high-speed internet and wireless networks for home and office environments. Managed dial-up servers and provided technical support for Internet and email services. Installed outdoor wireless equipment to expand broadband coverage in rural areas.