Thad Trapp Email & Phone Number

Cary, NC, US

Portland, OR, US

We provide companies with a better way to capture, store, and monitor their communications.

Irvine, California, US

Raleigh, North Carolina, US

Also served as VP Acquisition Integrations during this period.

Raleigh, North Carolina, US

Morrisville, NC, US

• Primarily driving day to day activities of Sales, Marketing, Client Care, and Enterprise Systems (CRM) operations to support overall business strategy.
• Implemented systems and processes that drove 20% year over year organic growth and supported over 100% overall growth.
• Prepared go-to-market plan for $14M enterprise acute-care market.
• Led the sales integration for ~$300M multi-product acquisition.
• Led the integration and business strategy for a $12M acquisition.
• Built B2B and B2C annual sales plan for 144-person sales organization. Included compensation plans, territory plans, and bookings goals for B2C, Inside B2B, and Enterprise sales teams.

San Diego, CA, US

• Led 9 directors, 50 Managers, and 800 front line staff in two states, operating 7 days a week overseeing all elements of operations and customer support.
• Led budgeting process and exceeded department forecast by 1% for 6 consecutive quarters.
• Developed staffing plans and grew staff by 40% in last year to meet forecasted budget, while increasing employee satisfaction through proven leadership principles.
• Increased customer retention by 4% points in 6 months increasing revenue by approximately $1.5M.
• Overhauled department compensation plan expected to realize a long-term cost savings of $4M per year.

San Diego, CA, US

• Developed and delivered a six-month leadership program for 140 mid-level and senior managers in an 4000-member company as the cornerstone for an employee engagement strategy.
• Created a strategic on-boarding plan for new hires in three different states and facilitated the “New Hire Experience” for over 500 new employees.
• Developed an executive on-boarding program ensuring the onboarding and seamless transition for 7 new execs.
• Member of the company’s Engagement Champion Team: Developed engagement tools and strategies to improve enterprise employee engagement.
• Member in developing the company’s first succession development program resulting in a talent review and identification of high potential employees.
• Partnered with senior managers to improve self-awareness, improve team performance, and garner support for enterprise-wide development initiatives.

• 2009 – Present: Adjunct Faculty member for Marine Corps Command And Staff College. Teach the full Command and Staff curriculum in both on-site and on-line seminars. Contribute annually to curriculum improvement..
• 1995 – Adjunct Faculty for Central Texas University distanceeducation program. Taught courses in Economics and Business Management in an on-site seminar format.

Washington, DC, US

• Managed, directed, trained, and evaluated a cross-functional staff of 8 departments and over 50 personnel passing 100% of efficiency and compliance inspections. Was the focal point of all crisis and conflict resolution.
• Board member of San Diego Port Authority military relations board and developed communications and negotiation strategies around encroachment and noise issues.
• Board member of the joint San Diego Airport / Marine Corps Recruit Depot Safety and Emergency Response Task Force ensuring development and communication of critical SOPs regarding first response, jurisdiction, and area.
• Provided day-to-day leadership for the execution of all staff action plans. Developed a collaborative environment with key leaders to develop schedules, work break down structures, budgets, resource allocation, and.
• Directed all human resources activities throughout the 700+ person organization.
• Managed organizational inventory and budget of $1.2M and implemented a fiscal review that reduced operational cost by $87K.

Washington, DC, US

Washington, DC, US

• Received an award for “unparalleled leadership” in operations, economic development, civil governance, and logistics.
• Established and led a 1,100 person, cross-functional work force with a staff of over 50 personnel and an operating budget of over $64M.
• Developed and executed a robust community relations plan to support operations over 1200 square miles including a major international city. Plan included managing relations with local businesses, government officials.
• Communicated with media regularly for both strategic communication and crisis management.
• Developed strategy, policies, and programs to influence the leaders of a 1,100-person organization to achieve that vision despite geographical separation and limited time and resources.
• Managed and directed operations for an IT section, vehicle fleet, maintenance section, executive staff, medical clinic, and multiple service organizations with a $163M inventory of equipment and resources at 17.

• Directed all security and emergency operations for an 829-acre military installation, improving cross-functional communication and reducing overall cost by $47K annually.
• Program Manager for the procurement and implementation of state of the art surveillance and sensor technology for the physical security of the installation.
• Managed a $4M inventory and directed warehouse operations with 0% loss.
• Accurately forecasted annual budget and expenditures achieving required funding and meeting all organizational goals.
• Exceptional communicator and influencer. Cultivated and maintained mutually beneficial relationships with multiple regional and local civilian and government organizations.
• Developed operational solutions for improving installation security. Developed and implemented action plans resulting in the reallocation of $55,000 to improve the highest priority security vulnerabilities.

• Received an award for superior leadership and unparalleled planning ability.
• Helped write and operationalize the strategic communication plan for Theater Security Cooperation for all Marine Corps Forces operating in the Pacific region.
• Led the development of a 20-year strategic framework for Marine Corps Theater Security Cooperation and contingency planning for the Pacific Theater of Operations.
• Led multi-functional team of planners in a complex demographic analysis of the Pacific Region enabling targeted friendly engagement and optimal deployment of equipment and human resources.
• Optimized critical plans for real world military contingencies ensuring availability of all necessary resources.
• Led a team of diverse subject matter experts to develop a framework for the preparation, response, and recovery from pandemic outbreaks throughout Asia and the Pacific.

• Received an award for resolute leadership and exceptional competence in detailed, complex planning.
• Negotiated initial meetings between Marine General Officers and notable Iraqi Tribal Leaders during a time of extreme tension between Iraqi Nationals and Coalition Forces.
• Planned the global distribution and throughput of people and equipment for a 10,000-person organization in a demanding and highly dynamic international environment.
• Led cross-functional planning team for the implementation of Provincial Reconstruction Teams in International areas of unrest. Ensured synchronization among military, non-governmental organizations, international.

• Managed $50M secret program for the development of an emergent “Novel Explosive”.
• Led the business development and international sales initiative to market developmental and fielded products internationally, increasing project funding by over 60%.
• Managed the program through requirements identification, R&D, testing, training and fielding in 15 months.
• Managed $120M program for the Shoulder Launched Multi-purpose Assault Weapon (SMAW) and the Follow-On To the SMAW (FOTS); program was competed with six prime vendors. Included integration with current command, control.
• Managed program for the Javelin Anti-Tank Missile System software upgrade; a $60M program, to include C4I integration.
• Led the fielding of the Javelin system upgrade in a dynamic, rapidly changing international environment.

Ba, Strategic Management

Ms In Management, Acquisition Contracting

Pmp Certification, Acquisitions And Contracting

Education record

Masters, Operational Science

Masters Of Science, Operational Science