Provide technical support to CLIENT end-user laptops with docking stations and Apple mobile devices/software/iOS. This includes supporting a variety of client standard software and hardware, and handling problems such as computer network login and connectivity issues, security breach attempts, among many other services & security issues.· Respond to client requests for help, diagnose problems, and identify and apply the appropriate resolution or find resources to resolve problems.· Consistently complete ServiceNow tickets within SLA parameter: 90% Response SLA goal; 95% Resolution SLA goal; and meet Quality Management KPIs.· Provide support for meetings and presentations, including Teams & WebEx video conferences/in-room systems, virtual and hybrid meetings· Provide support to M365 applications (Outlook, OneDrive, Teams, Sharepoint, etc.)· Follow ITIL standards & administrative guidelines associated with maintaining high quality IT support, including asset management and other related tasks.

With an extensive and diverse background, the ODS Team has forged through years of resolute experience in both the Public and Private Sectors, to emerge as an authoritative powerhouse in the CyberSecurity industry and beyond. Armed with unparalleled expertise in cutting-edge technologies, tools, and methodologies, we are steadfast guardians of your digital realm1. Strategic Cybersecurity Leadership:• Provided visionary leadership in developing and implementing comprehensive cybersecurity strategies to safeguard the company's digital assets.• Successfully mitigated cyber threats by staying ahead of evolving trends and adopting proactive measures, resulting in a reduction in security incidents.2. Identity and Access Management:• Spearheaded robust identity and access management programs, ensuring secure and seamless access to company resources.• Implemented advanced authentication measures, reducing unauthorized access incidents and enhancing overall data security.3. Incident Response and Threat Intelligence:• Led incident response teams in the timely identification, containment, and resolution of security incidents.• Developed and maintained strong relationships with threat intelligence providers, enhancing the company's ability to anticipate and mitigate cyber threats effectively.4. Regulatory Compliance and Risk Management:• Ensured compliance with industry regulations and standards, proactively addressing potential risks and vulnerabilities.• Implemented a risk management framework, resulting in successful audits and maintaining the company's reputation for excellence in data security.5. Security Awareness Training:• Developed and executed company-wide security awareness programs, fostering a culture of cybersecurity vigilance among employees.• Achieved a notable improvement in employee adherence to security protocols, reducing the likelihood of human-related security breaches.

. Strategic Advertising Planning:• Led comprehensive advertising and promotional planning for clients, aligning creative strategies with business goals and market trends.• Achieved tremendous increase in client satisfaction by delivering innovative and effective advertising campaigns that surpassed expectations.2. Creative Engagement and Campaign Execution:• Oversaw end-to-end execution of creative campaigns, ensuring a seamless and impactful brand presence across various media channels.• Spearheaded creative teams to deliver high-quality content, resulting in overwhelming growth in client visibility and market share.3. Client Relationship Management:• Nurtured and maintained strong relationships with key clients, serving as the primary point of contact for strategic discussions and campaign ideation.• Successfully managed client expectations, leading to 300% increase in client retention and expansion of service offerings.4. Decision-Making in Entrepreneurial Growth:• Played a senior management role in entrepreneurial growth initiatives, identifying and pursuing new business opportunities.• Contributed to the company's expansion by making strategic decisions that resulted in successful market penetration and revenue growth.5. Team Leadership and Development:• Provided leadership to cross-functional teams, fostering a collaborative and creative work environment.• Implemented professional development programs that resulted in the continuous growth of team members and enhanced overall team performance.

1. Strategic Business Growth:• Spearheaded and executed comprehensive business development strategies, resulting in a notable increase in revenue over the past year.• Identified and pursued lucrative market opportunities, establishing the company as a key player in emerging sectors.2. Key Account Management:• Fostered and nurtured relationships with high-profile clients, ensuring their satisfaction and loyalty.• Led a dynamic sales team in managing key accounts, achieving a retention rate of significant impact, and securing substantial upsell opportunities.3. Market Expansion and Penetration:• Successfully expanded market share by strategically entering new territories and verticals.• Implemented innovative sales tactics, resulting in over 300% growth in market penetration and solidifying the company's position as an industry leader.4. Cross-functional Collaboration:• Collaborated seamlessly with cross-functional teams, including marketing, product development, and operations, to align strategies and streamline business processes.• Played a pivotal role in enhancing internal communication, leading to improved efficiency and a more cohesive organizational structure.5. Sales Team Leadership:• Directed a high-performance sales team, providing mentorship and fostering a culture of continuous improvement.• Implemented data-driven sales techniques and training programs, resulting in over 50% increase in individual and team sales targets.

1. Digital Strategy Development:• Orchestrated comprehensive digital marketing strategies, leveraging data-driven insights to optimize online presence and drive customer acquisition.• Implemented innovative tactics, increasing online engagement and growth in conversion rates.2. Integrated Campaign Management:• Led end-to-end execution of multi-channel marketing campaigns, collaborating with internal teams and external agencies.• Achieved ROI on marketing campaigns through meticulous planning, execution, and continuous performance analysis.3. SEO and SEM Optimization:• Spearheaded SEO and SEM initiatives, enhancing the company's online visibility and driving organic traffic.• Implemented targeted keyword strategies and optimized ad spend, resulting in a significant improvement in search engine rankings and online discoverability.4. Content Marketing Excellence:• Oversaw the creation and distribution of compelling and relevant content across various digital platforms.• Developed content calendars and implemented a content marketing strategy that led increase in brand awareness and audience engagement.5. Data-Driven Decision Making:• Utilized analytics tools to track and analyze key performance indicators (KPIs), providing actionable insights for continuous improvement.• Implemented A/B testing methodologies, resulting in improvement in website user experience an increase in online conversion rates.

1. Strategic E-commerce Planning:• Developed and executed strategic e-commerce marketing plans, resulting in an increase in online sales and market share.• Collaborated with cross-functional teams to align e-commerce initiatives with overall business objectives, ensuring a cohesive and impactful approach.2. Conversion Rate Optimization (CRO):• Led initiatives to optimize the user journey and enhance the online shopping experience, resulting in an improvement in conversion rates.• Implemented A/B testing methodologies and analyzed user behavior data to make data-driven decisions for website enhancements.3. Digital Advertising and Paid Media Management:• Managed and optimized digital advertising campaigns across platforms, achieving an increase in ROI.• Leveraged paid media channels to effectively target and acquire new customers while maintaining cost-efficiency.4. Customer Retention and Loyalty Programs:• Implemented customer retention strategies, including the development of loyalty programs and targeted email campaigns.• Achieved a significant increase in customer lifetime value through personalized engagement and retention initiatives.5. Cross-channel Marketing Integration:• Orchestrated integrated marketing campaigns across various channels, including social media, email, and influencer partnerships.• Ensured a seamless brand experience across all touchpoints, resulting in improved brand consistency and customer engagement.