Thaet Su Email & Phone Number

New York, Ny, Us

Greater New York City Area

Greater New York City Area

Desktops/Laptops/ VDIs installation for onboarding clientsDecommissioning of Desktops/Laptops and coordinating with VDI account set upsHandling efficiently of ITSM ticketing system (EURC) supporting nearly 5000 end users in HeadquarterHardware support for the clients plus IMAC (Install, Move, Add, Change) on corporate settingsSmart-Print devices configurations and printers deploymentsManaging Assets in database (AIMS)-verifying, updating to ensure correct inventory-controlSupport BAU and EURC-End User Request for Executive OfficesSurvey floor maps for SmartPrint HP printer deployments and submitting updated floor plans with Static IPs and Print Queue for the backend. Lead VDI refresh projects and VDI to laptop migration projectsInstall and Configuring remote connect with RSA token (VPN), VDI’s iConnect and iApp on Desktops for clients

Greater New York City Area

Trading Floor Desktop Support in coordination with in-house IT team for newly built trading floors (post migration) Assuring Network connectivity to deploy Network PxE imagings and verfications of VDIs' built images Installation of Dual monitors, Dell VDIs,Cisco VoIP phones,Dell KVM and Replicator docks Drivers installation of Dell Docking station and SmartPrint installation for network printers Pre-migration supports of PCs (tagging and drop sheets verification and sorting of decommisioning PCs) Diagnose and provide End User Support for issues with Local & Network Printers, Outlook, Microsoft Office, IE & Web Browser and Log On.

Per Scholas

Coordinating with Administrator for LMS (Learning Management System) courses for IT coursesPreparing and uploading Power points studying materials, quizzes and videos for studentsConfiguring and maintaining learning paths on LMS platformDeveloping and distributing of LMS report (transcripts, completions, gaps, trends, dashboards, metrics, curriculum tracking, etc)Performing low to moderate system administration tasks such as validation of automated data loads, importing of data files, reconciliation of system processes, running and/or file transmissionsParticipating in evaluating, reviewing and automating existing processesPerforming ongoing monitoring of LMS system health

New York, New York

Disconnected and reconnected over 100 workstations at trading floorsInstallation of Dual monitors, Cisco VDI’s, and Cisco VoIP phonesInstallation of Cat 5e patch cables and verification of network connectivity

Bronx, New York

Computer Technician Training - A comprehensive I.T. curriculum, incorporating a unique combination of formal instruction and hands-on activities, in a real-world working environment

Brooklyn

Analyzed disputed transactions to ensure appropriate responses to support each case with required documents to justify actions Managed numerous time sensitive queries and met strict requirements to ensure minimal loss for the company Accurately prepared and coordinated monthly credit summary reports that were distributed to company's internal financial analysts on a monthly basis Ensured required documents are faxed in to remediate the claims via phones and updating the resolved issues in merchant’s database.

Midtown Manhattan

Accurately handled cash, check and credit card transactions without financial discrepancies Ensured daily expenditures were in line with revenue from restaurant sales Handled high volume of phone calls per day resulting in repeat customers with satisfaction Ensured and followed up reservations and carry-outs orders via professional phone etiquetteAccomplishment: Contributed in ensuring excellent guest services to dignitaries, politicians, and celebrities during their stay at the restaurant.

Comptia A+ & Network+ Certifications, Information Technology

Computer Technician Training- A comprehensive Information Technology curriculum, incorporating a unique combination of formal instruction.

Music Theory And Composition

Education record