Help promote new releases of HealthTap using different social media mediums.

Worked as a Support Engineer processing registration forms using Salesforce. Follow up with customers to resolve issues or escalate the issues if could not resolve the issue. When there is down time, I would update help tutorials used by the entire support team.

• Gather, organize, create and update requirements after corresponding with stakeholders to ensure the Revenue Cycle Content Library (RCCL) project is progressing efficiently during Phase 1 development.• Collaborate with project stakeholders to analyze, update, complete, and submit the following supporting documents for Phase 1 of the RCCL project:o Concept Description Document (CDD)o Requirements Templateo Requirements Traceability Matrix (RTM)o User Acceptance Testing (UAT) Test Caseso Defect Reports using Quality Centero Change Request Form• Develop, design and implement web pages on the Revenue Cycle Business site to focus on the users’ experiences, based on the recommendation of industry best practices.

Worked as a IT Support: Project/Events Coordinator I. Did QA work by double-checking my work as well as other people's work at www.vmworld.com and found many typos that were fixed--from 2004 to the present. Wrote scripts in Perl to automate most of my projects saving the company time and money. I was then able to move on to other projects from other people in the Communities Department.

Maintenance of computers, website, and database. Routine maintenance of computers include scanning for viruses, defragging, and troubleshooting. I add new features to the administration site using PHP and MySQL and change the presentation of the website when needed.