Anthony Thai Email & Phone Number

Toronto, Ontario, Canada

Developed complex lead nurturing and scoring programs as part of comprehensive marketing strategies, resulting in improved lead quality, increased conversion rates, and significant growth in customer acquisition.Leveraged Salesforce dashboards to deliver comprehensive analytics and insights to stakeholders regarding campaign performance, enabling.

Played a pivotal role in providing feedback on beta features prior to release, sharing insights and suggestions to enhance functionality and improve user experience.Collaborated closely with the product team, sharing real-life customer experiences and highlighting areas for improvement to drive platform optimizations.Established strong relationships with.

Led and supervised a team of technical support analysts, ensuring prompt resolution of client technical issues on Eloqua.Developed and implemented standard operating procedures and practices, improving support workflows and efficiency.Successfully handled and resolved account escalations, retaining 100% of customers who were at risk of leaving.Engaged with.

• Manage escalated accounts by understanding their business needs and delivering solutions to rebuild confidence in both the product and SupportCreated internal SME pages that teams were able to reference, decreasing the.
• Client facing resource documents used for clients to use as education and guidelines for best practices of the application.
• Constructed multi-tier level training modules rolled out to the Global OMC Support team such as Insight Reporting onboarding.
• Internal SME pages that provides in-depth knowledge and training for various subject areas that results in a more positive and confident customer experience.
• Oracle Marketing Cloud SME onboarding.

Provided technical support to clients for the Oracle Eloqua marketing automation platform, resolving technical issues and addressing customer inquiries through phone, email, or support ticketsDiagnosed and troubleshot technical problems related to system integrations, data synchronization, campaign management, email deliverability, and platform.

Assist in maintaining the store with various administrative procedures, recruitment, and staff development resulting in 100% compliance with planograms, payroll and other expectations.Always sharing knowledge when possible to develop others as a team resulting in CMP and mystery shop scores consistently above 90% and increasing store tier from silver to.

Excelled in learning and delivered exceptional performance resulting in being appointed team lead within a two month period.Motivated team members to achieve sales targets and deliver exceptional customer service resulting in increasing store performance from 50% to target to 90%.Performed all technical issues before contacting company’s support team.

Exceeded sales targets by building customer rapports, ensuring needs are met and bridged each sale resulting in top performer for multiple occasions.Supervised and managed team members in absence of store manager and mentored representatives with coaching and role play scenarios.Performed troubleshooting for technical issues of cellular phones and perform.

Assisted in art directors in editing, updating and managing various layouts, images, fonts, and otherpre-production tasks through K4.Conducted photo research and completed minor photo edits and manipulation then upload to through K4 for approval from art directors and the editor in chief.Completed responsibilities assigned by the creative and art director.