Thai Mai Email & Phone Number

Georgia

Assisted SM in managing a $20 million big-box store.Trained under Sears’ national trainee program, which covered every aspect of store operations. Generated 14% sales increase in Home Improvement within 3 months of placement.Execute customer focused strategies, policies and programs as measured by Customer Satisfaction Survey data and verbatim comments.Selected, developed and managed performance of individuals and team, measured by performance reports/scorecards/dashboards.

Process transactions accurately and efficiently in accordance with established policies and procedures. Build customer loyalty through courtesy and friendliness, identify customer needs and refer the appropriate products and services.

• Practice solid customer service techniques to provide a quality service for my customers while experiencing the Red Lobster product resulting in higher sales output and recognition by customers and facility management.• Recognized as company certified trainer to provide all associates with proper training in customer service, efficient and consistent product service.