Thaimar Barco Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

- Evaluate issues to identify the RCA, resolving requests in accordance with established procedures.- Work with cross-functional teams using ticketing systems such as Jira and Zendesk.- Troubleshooting related to SaaS products.- First point of contact for problem solving for clients, resellers and employees related to the Cloud management platform and storefront, accomplishing company SLAs & KPIs.- Monitoring and follow up for the escalation cases with different departments in order to ensure the resolution and comply the customer satisfaction.

- Managed teams up to 3 coordinators and 40+ technical staff consisting of the planning, implementation and deployment of multiple technologies domains, working together with project sponsors in the effective prioritization of all implementation goals. Preparing quarter budget and providing consulting service to the clients for the annual implementation forecast in different technological areas.- Improved the Rollout SLAs and KPIs through organizational coaching strategies.- Designed the rollout processes as a unified core business model for four countries in LATAM.- Improved the company Agility through the implementation of synergy strategies, being recognized as a management model in CA4 and receiving an annual Huawei award.

- 16+ large scale implementation projects [Software Upgrades, Data Migration, Network Infrastructure, Cloud Servers, Equipment Commissioning, Data Centers and Wireless solutions] executed on time and within budget through both Agile and traditional methodology.- Provided internal/external status reports for all stakeholders, including C-Levels.- Supported pre- & post-sales with the identification of new business opportunities and negotiated milestones, deliverables, and deadlines.- Built client relationship organizing and hosting kick-off meetings.- Promoted internally to Rollout Manager involved in multiple deployment projects.

Main responsibilities:- Daily resources and activities coordination according to project time plan.- Preparation of supplier purchase orders.- Attend weekly meetings with customer technical area, regarding installation standards, pending, and issues solving.- Status update and daily report to project manager.- Logistic and inventory management.- Coordinate with technical departments to execute troubleshooting while managing completion goals.

Certificate, Web Page, Digital/Multimedia And Information Resources Design, Certificate Of Intro To Web Development

Diploma, Project Management, Diploma In Project Planning And Control

Bachelor'S Degree, Telecommunications Engineering