Thainara Fernandes Email & Phone Number

Through the consultancy Compass UOL, I work as a service designer at Lojas Renner, recognized as the largest fashion retailer in Brazil.My role is to connect business strategies with employee ergonomics and customer experience, always ensuring scalability and sustainability throughout the process.Inside, I worked mapping the product's journey in store, identifying pain points and opportunities for each of the processes, as well as researching and building employee personas.

Brazil

At Livework consultancy, I worked with international companies such as the Inter-American Development Bank (IDB) and national companies such as the financial cooperative Ailos and the pharmacy retail giant RaiaDrogasil.Inside, I worked with service diagnosis, mapping personas and journeys, creating a value proposition, building prototypes and blueprints, as well as roadmaps to assist implementation with the client.

I worked as a graphic designer at the Federal Court of Accounts' Communication Department, responsible for the visual communication strategy of the superior school of education, innovation and culture (ISC).

Brasília

Brasília

Brasília

Internship at the publisher of the Chamber of Deputies, responsible for layout of books, banners and social media posts.

Brasília

Internship in Graphic Design at the Federal Revenue of Brazil, responsible for the development of characters, calendars, badges, among others.

Bachelor'S Degree, Graphic Design

Bachelor'S Degree, Product Design

1-Year Undergraduate Program, Industrial Product Design

Exchange program at the Polytechnic University of Milan in Italy.