Asset Management/Default Servicing, Loan Counselor (2012 – Present)Developed and implement workout strategies and payment plans consistent with bank policy to minimize and protect the company against losses. Assist in fraud identification and prevention efforts. Handled outbound and inbound telephone calls to negotiate with borrowers to resolve delinquency. Counsel delinquent customers, determining their needs and advising them on best course of action that would benefit both client and company.  Helped reduce Mortgage Delinquency rate to 2.5% per quarter in 2012.  Successfully developed payment plans for 75% of delinquent clientele.Banking Sales and Service Associate (2011 – 2012)Establish and maintain relationships with new and existing customers. Determining clientele’s personal requirements and provide suitable solutions to resolve their individual banking needs. Successfully cross sell bank services and products by uncovering personal requirements through strong listening skills. Maintain efficiency, quality and accuracy in clearly communicating to clients the benefits, and policies for bank liability products.  Consistently top 35% in the nation in sales, efficiency and accuracy. Selected as a model associate to mentor new and existing sales associates .

Head Sales and Customer Service Associate Directed 10 person sales and customer service team of busy construction office. Worked directly with individuals and high net worth clients to resolve questions and disputes regarding products, costs, terms of sales, contract details and industry regulations. Wrote and evaluated sales contracts based on client’s needs by communicating directly with them and assessing constructions plans and lists. Maintained and updated company database to ensure financial sales data and customer information is correct for proper billing and customer support.  Helped to develop policies that boosted profits by 30% and created long term and repeat customers. Communicated and net-worked with new and existing clientele to increase customer base and project demand. Coordinated with shipping and back office operations to increase efficiency by 45%. Instrumental in modernizing office operations, therefore increasing efficiency and reducing costs.