Thairat Yusuff, Pmp® Email & Phone Number

Abuja, Federal Capital Territory, Nigeria

● Engage stakeholders and project/product teams to create artifacts, project scope, changecontrols and communications plan. ● Identify and mitigate risks, strategize solutions, and manage project metrics and health.● Schedule and facilitate project meetings and sprints to obtain status reports and update stakeholdersand teams on the progress of projects.● Perform comprehensive quality assurance analysis on newly developed software solutions,including software testing, ensuring adherence to user requirements and readiness for deployment.● Build and maintain excellent relationships and communication channels with the project team and clients.KEY ACHIEVEMENTS● Contributed to the conceptualization, design, and implementation of an online claims processing system that helped clients reduce the paperwork of claims processing by 90% and increased efficiency by 50%.● Directed and delivered 2 health insurance program projects, managed 5 clients, and maintained an80% satisfaction rate throughout the project lifecycle; secured N100m in new business and reneweda 5-year contract with one of the largest clients in the industry.● Accomplished a 75% registration rate of the targeted beneficiaries for a federal government programin 3 states ahead of schedule by training and managing over 250 enumerators.

Nigeria

In this role, I spearheaded the successful launch of the National Health Insurance Authority's first-ever mobile registration application, facilitating over 700,000 registrations across 10 health insurance programs in the first year; contributed to a 20% increase in healthcare coverage. ● With a team of 10, I Initiated the rollout operation, support, and maintenance of 45 online/offline mobile and web application deployments and updates across 3 state health insurance agencies.● Coordinated with project managers and team daily for updates on project progress and distributedproject information to departments.● Implemented streamlined documentation and communication processes for conveying userrequirements to software developers, resulting in a 30% reduction in rework and saved work time.● Managed a user base encompassing 500+ user accounts while implementing access controlmeasures.● Compiled bugfix checklists for developers and recommended improved reliability, functionality, anduser-friendliness.● Conducted User Acceptance Demonstrations to stakeholders on new projects, showcasing andvalidating the functionalities towards the project acceptance phase.

Nigeria

In this role, I introduced a new clientele service system. I demonstrated professional etiquette and manners, improving 60% of the positive feedback from the clients, resulting in an added incentive from the company.● Coordinated cross-functional team efforts to identify root causes of customer complaints and reducefrequency; developed and implemented an action plan that resulted in a 25% decrease in complaintsover six months.● Collaborated with project managers in creating project plans for new projects and ensured thatprojects complied with the client's requirements.● Organized daily project meetings and prepared travel itineraries and other appointments.● Updated project logs and tracked the overall progress of projects.

Nigeria