Thairat Yusuff, Pmp® Email & Phone Number

Abuja, Federal Capital Territory, Nigeria

• Engage stakeholders and project/product teams to create artifacts, project scope, changecontrols and communications plan.
• Identify and mitigate risks, strategize solutions, and manage project metrics and health.
• Schedule and facilitate project meetings and sprints to obtain status reports and update stakeholdersand teams on the progress of projects.
• Perform comprehensive quality assurance analysis on newly developed software solutions,including software testing, ensuring adherence to user requirements and readiness for deployment.
• Build and maintain excellent relationships and communication channels with the project team and clients.KEY ACHIEVEMENTS
• Contributed to the conceptualization, design, and implementation of an online claims processing system that helped clients reduce the paperwork of claims processing by 90% and increased efficiency by 50%.

Nigeria

• In this role, I spearheaded the successful launch of the National Health Insurance Authority's first-ever mobile registration application, facilitating over 700,000 registrations across 10 health insurance programs in.
• With a team of 10, I Initiated the rollout operation, support, and maintenance of 45 online/offline mobile and web application deployments and updates across 3 state health insurance agencies.
• Coordinated with project managers and team daily for updates on project progress and distributedproject information to departments.
• Implemented streamlined documentation and communication processes for conveying userrequirements to software developers, resulting in a 30% reduction in rework and saved work time.
• Managed a user base encompassing 500+ user accounts while implementing access controlmeasures.
• Compiled bugfix checklists for developers and recommended improved reliability, functionality, anduser-friendliness.

Nigeria

• In this role, I introduced a new clientele service system. I demonstrated professional etiquette and manners, improving 60% of the positive feedback from the clients, resulting in an added incentive from the company.
• Coordinated cross-functional team efforts to identify root causes of customer complaints and reducefrequency; developed and implemented an action plan that resulted in a 25% decrease in complaintsover six months.
• Collaborated with project managers in creating project plans for new projects and ensured thatprojects complied with the client's requirements.
• Organized daily project meetings and prepared travel itineraries and other appointments.
• Updated project logs and tracked the overall progress of projects.

Nigeria