Client: Mercury Financial LLC

Client: Heartland (A Global Payments company) Product Owner for the Production Stability cross-functional team, responsible to ensure the stability and reliability of +50 internal applications and APIs. Our team operates within a Scaled Agile Framework (SAFe).Key Achievements:- Incident Management: Instituted a new process to efficiently address and resolve incidents and issues in production, enhancing response times and reducing Feature Teams's unplanned work.- Metrics: Pioneered the development and implementation of the first-ever metrics to track instability issues and defects within the department, providing critical insights for continuous improvement.Core Activities:- Leaded the Production Stability's PI planning preparation and execution, ensuring alignment with business goals and vision.- Engaged with users and stakeholders to gather essential feedback and identify problems.- Translated business objectives and users needs into tangible and detailed features and stories, complete with clear descriptions, acceptance criteria, and definition of done.- Prioritized and managed the team backlog to ensure streamlined workflows, efficient delivery and resource allocation.- Actively contributed to the Agile Release Train (ART) vision.- Led and facilitated key team ceremonies, including Daily Stand-ups, Refinements, Reviews, and Planning sessions.- Provided coaching and support to team members, promoting agile best practices and ensuring the delivery of high-value outcomes.- Coordinated the release process.

Client: Fiserv Inc.Product Owner responsible for the white-label mobile app used by business owners to manage credit & debit card transactions, sales and tax reports, update merchant account, request services, manage equipment, etc.Key Achievements:- Created the app’s first strategic roadmap.- Delivered over 90 value-driven features, boosting earnings by 64% and improving the NPS score by 2 points within a year.- Revamped 67% of app features with a new UX design, enhancing user self-service.Core Activities:- Identified customer and business pain points, developing detailed user journeys to guide product development.- Translated the product roadmap into well-defined requirements by drafting scopes, user and enabler stories, acceptance criteria, and definitions of done using Jira.- Acted as the bridge between business stakeholders and the technical team.- Worked closely with UX and architecture teams to ensure cohesive product development.- Built, managed, and prioritized the product backlog to align with strategic goals.- Regularly gathered feedback from users and business stakeholders and monitored product delivery.- Collaborated with stakeholders to align on product direction, remove blockers, and ensure transparency.- Led day-to-day activities including Refinements, Reviews, Retrospectives, and Plannings to promote team coordination and productivity.- Organized and supported the release of features.- Monitored key metrics such as burndown, velocity, throughput, and product KPIs.

As a Senior Product Analyst, I managed a portfolio of products developed in partnership with auto manufacturing and banking companies, enhancing the synergy between these industries and driving customized solutionsKey Achievements:- Product Launch: Developed and launched "Carta Verde," an insurance product for vehicles traveling within the Mercosur region, generating average earnings of over BRL 1 million annually in issued policies- Led projects to revamp the insurance quote system and facilitated reintegration with +5 third-party companies, enabling real-time quotes for brokers- Created insurance products tied to car financing and purchases, collaborating with automotive giants like Toyota and GM.- Streamlined the process of analyzing, negotiating, and initiating new integration projects, enhancing efficiency and projects approvalCore Activities:- Connected with brokers and stakeholders to understand their needs and develop comprehensive product solutions.- Analyzed market forces and business goals to create and manage the product roadmap.- Translated the product roadmap into well-defined features and stories, including detailed descriptions, scopes, and acceptance criteria.- Worked in a cross-functional environment, closely collaborating with underwriting, legal, marketing, and claims teams to deliver cohesive products.- Managed partnerships with automotive manufacturers and banks.- Oversaw the QA team to ensure product reliability and performance- Monitored and reported key performance indicators such as sales growth, retention rate, and claim frequency to evaluate product success.

Responsible for maintenance and launch of new features for the home insurance product co-branded with Bank Itaú.Key Achievements:- Application Launch: Developed and launched an application that enables the sales team to offer tailored home insurance packages, enhancing customer personalization and satisfaction.- Customer Satisfaction: Implemented a new process to track and report customer satisfaction, as well as a process to address improvement opportunities within the product, driving continuous enhancement.Core Activities:- Worked closely with Bank Itaú’s account managers and commercial teams to understand their needs.- Acted as a business consultant in system migration projects, ensuring alignment with business objectives and minimizing disruption.- Developed and released enhancements for applications used by the Call Center.- Monitored key performance indicators such as sales, market share, customer success, retention rate, and claims frequency.- Created materials to support product training.- Supported the commercial team with incentive campaigns, motivating the sales force to achieve targets.

- Trained over 100 new employees in technical and behavioral skills.- Developed training materials and conducted surveys to identify training needs. - Coached teams and tracked performance for continuous improvement.

- Provided exceptional service to customers and insurance brokers through phone, email, and chat communication channels. - Developed training materials