Thai Sanders Email & Phone Number

The Colony, Tx, Us

Plano, Texas, United States

(Previously Legacy Texas)Quality Assurance / Call Calibrations.Audit and upload documentation into Synergy document system.Assist with account maintenance, transactions, transfers, disputes, and questions on bank accounts, debit cards, and online banking. Research and resolve client issues and serve as a liaison between other departments within the company when required. Handle escalations with external clients regarding financial and treasury concerns.Train, mentor, and motivate new employees during new hire and transition to the call center floor. Aid in new employee onboarding and talent acquisition.

Houston, Texas Area

• Inbound Call Center Representative utilizing ACSS, VISION, and OneSource • Researched and Resolved billing, wireless device, and network issues• Ensured superior customer service on calls with both internal and external customers• Retained customers calling to disconnect.• Met all given goals and objectives for world class customer experience.• Identified reasons for customer dissatisfaction and/or call drivers.• Utilized tools to build customer Loyalty and Reduce Churn• Created and maintained spreadsheet regarding individual time information including deviations to adherence. • Assisted with new employees during new hire calls and transition from training to call center floor. • Assisted with floor support and coaching• Provided Technical Support for customers using wireless Data products and services as well as voice products.• Provided Troubleshooting for hardware/software issues, identify network/application issues• Provided information on how set-up/use data and voice products• Used trouble ticketing system for tracking customer interactions and problem resolution

Houston, Texas Area

• Inbound Call Center Help Desk• Customer Self Install Technical Support• On-line customer contact to resolve DSL set-up issues• Technical inclination to understand processes and system capabilities regarding DSL set-up

Houston, Texas Area

• Responsible for the day-to-day successful operations of stores with employees and managers at 6 Texas Locations• Advised employees at 5 Chicago Locations• Utilized and advised on use of sales and inventory database.• Direct contact with new clients, visitors, and business relations • Coaching and mentoring of employees at Texas locations

Houston, Texas Area

• Performed customer service and sales for cellular customers regarding their current rates and billing and give information regarding additional products or future products. • Provided client customer service to help resolve issues • Worked with new customer inquiries for products and maintain current client relationships. • Communicated with internal and external customers clearly and concisely• Provided information on how to set-up/use products and answered questions relating to products and services offered.

Houston, Texas, United States

Customer service and sales for paging and cellular service and equipment. Responsible for day-to-day operations of store, including bookkeeping and inventory. Management of satellite store managers from centralized location.

Master Of Business Administration (Mba), Health/Health Care Administration/Management

Bachelor Of Business Administration (Bba), Health/Health Care Administration/Management