Thais Brenda Oliveira Email & Phone Number

Vitoria, ES, BR

• Atuando em time responsável pelo programa de parceria, recolhendo dados, criando reportes e processos que visam melhorar a experiência do parceiro.
• Análise de dados;
• Priorização de backog;
• Acompanhamento da execução de planos;
• Responsável pelos fluxos de comunicação interna envolvendo time cross;
• Colheita e análise de feedbacks das empresas e times parceiros;

Vitória, Espírito Santo, Brasil

• Working in a team cross between product and CX to optimize and improve launches prioritizing the customer experience. In different squads, I followed the backlog, user stories and roadmap prioritization based on.
• Carrying out detailed analyzes of customer service and satisfaction indicators.
• Operational Setup (new products)
• Mapping of opportunities, root cause analysis and definition of new processes
• BPMN for service channels
• User view diagnostics for the respective squads

Vitória

• Responsible for creating and implementing training. Working out of the room directly with the BPOs (Business Partner Organizations), Was responsible for the implementation and continuous improvement of the cycle.
• Application of training for internal and external service teams
• Monitoring of BPO results
• Working together with quality teams to ensure continuous improvement
• Opportunity mapping
• Monitoring of service health metrics

Vitória E Região, Brasil

Responsible for contacting users of the app, making corrections in registrations, providing support via chat and email, and identifying improvements opportunities in the app.

Laboratório de neurotoxicologia e psicofarmacologiaEstágio em laboratório de neurotoxicologia e psicofarmacologia, atuando com pesquisa, análise de dados e experimentos com pequenos mamíferos. Análise bio-química de material biológico.