Thais Chang Email & Phone Number

San Francisco, CA, US

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

• Collaborate with the Sales team in identifying clients' needs in terms of technical solutions.
• Design unique solutions for our clients based on their use cases, while providing seamless integration with existing systems.
• Provide in-depth infrastructure expertise to support the technical relationship with clients, including product and solution demonstrations and proof-of-concept work.
• Prepare responses to RFPs/RFIs in a timely manner during the bid & proposal phase.
• Act as Project Manager and coordinate with internal and external stakeholders on deliverables.
• Provide educational training and technical support for clients on a wide range of products.

Las Vegas, Nevada

• Gather business requirements, prepare functional specifications and technical system documentation.
• Serve as the intermediary for all IT stakeholders and business users to manage technical delivery.
• Oversee project implementation using Agile/Scrum methodology and serve as product owner.
• Create deployment roadmaps and drive strategic solutions to ensure smooth implementation.
• Build Operating Platform Models, UML Use Cases, acceptance criteria, data workflow and system dependencies.
• Conduct cost and GAP analysis on products to identify opportunities and drive initiatives for improvement.

Las Vegas, Nevada

• Managed customer engagement through social media, email and telephone.
• Primary point of costumer escalations for E-Commerce customers in North and South America.
• Managed the distribution of replacement parts for the Americas and Europe.
• Monitored and reported service adherence and KPIs.
• Generated customer retention and developed inbound and outbound sales leads.
• Coordinated with cross-functional teams to mitigate delivery issues and facilitate after-sales.

Las Vegas, Nevada

Rio De Janeiro Area, Brazil

• Worked with stakeholder engagement of the Brazilian federal government, regulatory agencies, state governments, municipalities, embassies, consulates and chambers of commerce.
• Responsible for the elaboration of reports and presentations related to the economic, political and regulatory scenario in Brazil that helped key decision makers within the company.
• Engaged and advocated with authorities, resulting in the creation of resolutions that allowed the company to continue core projects in Brazil.
• Monitored legislation and regulatory matters and advise the company in respect to policy challenges and potential compliance risks
• Strategically leverage influence in support of BG Brazil's reputation.
• Wrote Royal Dutch Shell's 2016 Reputational Plan focused on Renewable Power development.

Washington D.C. Metro Area

• Worked for the Brazilian Ministry of External Relations at the Brazilian Trade Commission (SECOM), a division of the Department of Trade Promotion (DPR).
• Offered commercial support and market analysis to American entrepreneurs to enter the Brazilian marketplace, facilitating international trade between the two nations.
• Researched and attended events related to Latin America, international trade and development.
• Updated the directory of key Brazilian exporters and American importers of Brazilian goods.
• Monitored and documented significant commercial activity, including merges and acquisitions.
• Translating relevant documents for distribution through the embassy.

Rio De Janeiro Area, Brazil

• Communicated with U.S. higher education professionals from more than 100 American Universities to promote international student recruitment in the biggest education event of American Universities in Latin America.
• Provided students with accurate and comprehensive information about how to apply to U.S. Universities for their undergraduate, graduate, PhD and English courses.

Bachelor Of International Relations, International Trade And Business

Activities and Societies: Worked as a Portuguese Coach at the Center for Language, Acquisition & Research.Undergraduate Exchange Program.

Bachelor Of International Relations, International Business/Trade