Thaís Souza Da Silva Email and Phone Number
As a Customer Success Specialist at happn, I help the world's leading location-based dating app to create meaningful connections and provide excellent service to its users. I have over three years of experience in customer service, communication, and marketing, working in English, Portuguese, and French.I leverage my journalism background and my content marketing and social media skills to craft engaging and informative messages, deliver feedback and solutions, and build trust and loyalty with happn's customers. I've also developed technical skills in coding, evident in my work on happn's FAQ page using HTML, CSS, and JavaScript.
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Customer Service SpecialistHappn Nov 2020 - PresentParisAddressing complex customer tickets and responding to legal and police requests, handling sensitive information. Managing data submissions in compliance with RGPD, documenting processes, and updating the help center. The development of the new FAQ page utilizing HTML, CSS, and JavaScript. Collaboration across departments to enhance app functionality, process optimization, and quality monitoring of level 1 agents. -
Bilingual Customer Service RepresentativeTouchnote May 2020 - Nov 2020 -
Social Media AnalystAventura Entretenimento Nov 2018 - Jul 2019 -
Social Media Marketing InternLab235 Oct 2018 - Dec 2018Rio De Janeiro E Região, Brasil
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Project InternTamboro May 2017 - Aug 2017Rio De JaneiroAssisting in recording and editing videos, creating content for courses and company websites. -
CollaboratorRevista Perfil Feb 2016 - Apr 2017Rio De JaneiroWriting articles on various topics for Perfil magazine, a monthly publication that is distributed in the Teixeira de Freitas region of Bahia.
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CollaboratorMove That Jukebox Jan 2009 - Sep 2016Blog representative in Rio de Janeiro for events, press conferences and concerts; production of cultural stories, news, reviews, translation of news and creation of content for social networks. -
Implementation ManagerCiti Jul 2014 - Apr 2016Rio De Janeiro, BrasilManaging the implementation of electronic channels for companies with new bank accounts. Identifying customer needs, designing the most appropriate solutions, creating electronic channels for communication and banking transactions. -
Analista De CitiserviceCiti Apr 2011 - Jul 2014
Thaís Souza Da Silva Skills
Thaís Souza Da Silva Education Details
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Universidade Federal Do Rio De JaneiroComunicação -
Communication, Journalism, And Related Programs -
Letras - Língua Inglesa E Literaturas De Língua Inglesa
Frequently Asked Questions about Thaís Souza Da Silva
What company does Thaís Souza Da Silva work for?
Thaís Souza Da Silva works for Happn
What is Thaís Souza Da Silva's role at the current company?
Thaís Souza Da Silva's current role is Customer Service Specialist @ happn | Trilingual Customer Service Rep.
What schools did Thaís Souza Da Silva attend?
Thaís Souza Da Silva attended Universidade Federal Do Rio De Janeiro, Université Paris 8, Universidade Cruzeiro Do Sul.
What skills is Thaís Souza Da Silva known for?
Thaís Souza Da Silva has skills like Leadership, Microsoft Office, Project Management, Customer Service, Strategy, Powerpoint, Banking, Analysis, Research, Strategic Planning, Risk Management, Adobe Photoshop.
Who are Thaís Souza Da Silva's colleagues?
Thaís Souza Da Silva's colleagues are Bengi Kahveci, Léo Kolodziej, Marc Fouché, Auriele C., Ignacio Echavarría, Claire Rénier, Vishal Malav.
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Thaís Souza da Silva
Analista De Processos Sênior | Experiência Do Colaborador E Experiência Do Cliente | Impactos Sociais | Diversidade, Equidade E InclusãoSão Paulo, Sp2einstein.br, einstein.br -
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