Thais Larissa Rodrigues Martins Email & Phone Number

Dublin, Ie

Brazil

● Created compelling content (copy and imagery) for their social media platforms using Canva.● Developed a social media calendar and updated content on the website based on specific CMS. ● Actively researched industry trends to bring new ideas and applications to the company.● Performed audience analysis to understand their needs and improve brand awareness.● Supported customer service, front desk, and online community management activities. ● Input clients' details and payment information in the CRM system. ● Coordinated all office activities from marketing, HR, finance, and customer service for 5 different units. ● Identified and understood client needs and offered the best solution, as well as performed post-sales and customer retention activities. ● Acted as the main point of contact for clients and suppliers by phone, email and face-to-face. ● Performed accounts receivable and payable functions and followed up with clients in dept to collect payments, assisted with procurement activities, researching prices, comparing competitors, and defining the best option.● Coordinated monthly accounts reconciliation and generated reports for their 5 units. ● Achievements:● Successfully increased sales through social media strategies and compelling content. ● Constantly achieved KPIs and Sales targets through retention activities and strong negotiation skills.

Belo Horizonte, Minas Gerais, Brazil

https://bhfitness.com.br/● Constantly negotiated best solutions and plans in order to maximize sales results and customer satisfaction. ● Managed the end-to-end customer service process, from understanding their needs and collecting relevant information and data input in the CRM system to onboarding, support and retention. ● Motivated and inspired clients to stay committed to their goals, even during challenging times.● Performed payments collection, negotiation, and input payments data in their system. ● Achievements:● Constantly achieved monthly sales targets demonstrating excellent communication and negotiation skills, and effectively presenting the gym's solutions, benefits, and functionalities. ● Increased customer retention rates by constantly communicating with existing and former customers to offer the best deals toiled to their needs.

Brazil

● Monitored day-to-day marketing and business operations to ensure efficiency and productivity.● Managed cash flow, opening and closing daily till operations. ● Responsible for the shop's merchandising, ensuring all items were displayed in the shop.● Created seasonal promotions and campaigns to increase sales results. ● Implemented offline marketing initiatives to increase sales and brand awareness. ● Hired, trained, and supervised employees to build a strong and capable workforce. ● Controlled the shop's financial performance, including budgeting, forecasting, and financial analysis.● Performed accounts payable and liaised with suppliers to negotiate invoice deadlines and discounts.