Thais Malavolta Email & Phone Number

Paris, Fr

Paris, Île-De-France, France

- Led a project to scale up a new operational model, impacting 70% of customers and achieving a 20% reduction in monthly costs, while maintaining high customer satisfaction through effective collaboration across product, technology, and communication teams- Designed and implemented indicators to boost process performance, earning public recognition from stakeholders for transforming high-level strategy into practical metrics, guiding daily digital nursing operations of a 30-member team- Coordinated digital workflows, effectively maintaining 10+ productivity and service level metrics within targets, by analyzing diverse performance and user experience data sets to drive product strategy and development lifecycle(Alice is a HealthTech Series C startup recognized as a LinkedIn Top Startup in 2022)

- Structured a business case to establish a B2B Customer Experience area, earning a promotion to lead its deployment and manage a team of 3, overseeing the relationships with over 10,000 vendors and 5,800 internal users- Increased vendor NPS by 12% year-over-year, achieving an all-time high in satisfaction, by coordinating initiatives across 10+ areas to improve communication channels, reduce friction, and ensure vendor understanding of supply chain processes(AB InBev is the world's largest beer brewer, operating 600+ brands in 150 countries)

- Automated 10% of purchase order management workflow by identifying and prioritizing new features to streamline transactional activities and enhance digital product experience for users- Monitored procurement-related supply chain process issues, achieving 99% on-time resolution rate for requests and earning recognition as benchmark in service level and collaboration with stakeholders in delivering cross-functional projects(AB InBev is the world's largest beer brewer, operating 600+ brands in 150 countries)

Campinas, São Paulo, Brazil

- Tracked petcare category performance across various retail chains and participated in the development of commercial strategies (assortment, visibility, and store layout) to increase sales revenue and profitability- Led the development of point of sale marketing materials and training resources for sales teams and new employees(Mars is a multinational food company, with over 140,000 employees in 80 countries)

Paris, France

- Managed launch and renewal projects for 5 Vichy product lines, translating marketing brief into technical specifications and ensuring industrial feasibility, overseeing development cycle until go-to-market- Collaborated with multiple stakeholders (such as suppliers, marketing, procurement and logistics teams) to ensure time to market and compliance with cost, quality and environmental impact- Secured a four-month full-time fixed-term position after excelling in a 6-month internship program(L'Oréal is the global leader of the cosmetics industry)

Master'S Degree - Business Management, Innovation And Corporate Performance (Gipe), Food Engineering

Double degree student at AgroParisTech. 2016-2017: Food Engineering (grade: 16.7 out of 20) 2017-2018: Business Management, Innovation.

Double Degree, Food Engineering

Ranked #1 in the class (8.2 out of 10)