● Lead Generation: Developed and executed digital marketing strategies that increased lead generationby 30%, driving new sales opportunities.● Sales Campaigns: Managed email marketing and social media campaigns, resulting in a 25% increasein online sales and a 15% growth in customer acquisition.● Client Relationship Management: Utilized CRM tools to track and nurture leads, converting prospectsinto loyal customers and increasing retention rates by 20%.● Market Expansion:… Show more ● Lead Generation: Developed and executed digital marketing strategies that increased lead generationby 30%, driving new sales opportunities.● Sales Campaigns: Managed email marketing and social media campaigns, resulting in a 25% increasein online sales and a 15% growth in customer acquisition.● Client Relationship Management: Utilized CRM tools to track and nurture leads, converting prospectsinto loyal customers and increasing retention rates by 20%.● Market Expansion: Conducted market analysis and identified international sales opportunities,contributing to a 20% revenue growth in new markets.● Sales Funnel Optimization: Analyzed sales funnels and customer journey maps to optimize marketingefforts and improve conversion rates.● Content Marketing: Created compelling content tailored to target audiences, enhancing brandawareness and supporting sales objectives.● Collaboration with Sales Teams: Worked closely with sales teams to align digital marketing strategieswith sales goals, facilitating a seamless customer experience and boosting sales performance.● Performance Metrics: Tracked and reported on key performance indicators (KPIs) to measure theeffectiveness of digital marketing campaigns and make data-driven decisions. Show less

• Initiated and led process improvement campaigns to overcome operational bottlenecks, increasing operational efficiency.• Achieved the lowest staff turnover rate across all company sites by recruiting, training, maintaining open communication with all team members, and setting a benchmark in management best practices.• Consistently recognised for meeting and exceeding targets, including maintaining operations within the forecasted budget.• Optimised business operations by… Show more • Initiated and led process improvement campaigns to overcome operational bottlenecks, increasing operational efficiency.• Achieved the lowest staff turnover rate across all company sites by recruiting, training, maintaining open communication with all team members, and setting a benchmark in management best practices.• Consistently recognised for meeting and exceeding targets, including maintaining operations within the forecasted budget.• Optimised business operations by introducing a product pricing system based on the business's profit margins and cost goals. This tool streamlined the pricing process, ensuring profitability and efficiency.• Orchestrated regular team sync-ups to align restaurant objectives, provide constructive feedback, and encourage open dialogue on improvements and concerns.• Achieved rapid promotion from Customer Service to General Manager within one year in recognition of exemplary customer service and management potential.• Steered and mentored a diverse team, fostering a positive and productive work environment and driving peak performance.• Upheld stringent compliance standards in line with health regulations and industry best practices.• Successfully increased the restaurant's Google rating from 4.5 to 4.7 by obtaining numerous 5-star reviews.• Delivered proactive frontline support to stakeholders across various phone, e-mail, and social media platforms, solidifying brand trust.• Championed customer grievance resolution promptly and effectively, consistently enhancing customer loyalty and satisfaction. Show less

• Ensured timely completion and delivery of service milestones, maintaining high precision and efficiency. • Conducted regular check-ins with clients and internal teams, addressing concerns and ensuring alignment with expectations.• Managed customer service team members during peak phases, ensuring streamlined workflows and timely resolution of challenges. • Addressed feedback, concerns, and change requests professionally and promptly. • Played a key role in onboarding and… Show more • Ensured timely completion and delivery of service milestones, maintaining high precision and efficiency. • Conducted regular check-ins with clients and internal teams, addressing concerns and ensuring alignment with expectations.• Managed customer service team members during peak phases, ensuring streamlined workflows and timely resolution of challenges. • Addressed feedback, concerns, and change requests professionally and promptly. • Played a key role in onboarding and mentoring new team members. Show less

● Client Relationship Management: Provided personalized customer service to Petrobras Distribuidoraclients, addressing inquiries, providing information about products and services, and resolvingcustomer issues effectively and courteously.● Order Processing: Recorded and processed customer orders accurately and efficiently, ensuringcustomer satisfaction and timely order fulfillment.● Delivery Coordination: Coordinated product deliveries to customers, ensuring adherence to… Show more ● Client Relationship Management: Provided personalized customer service to Petrobras Distribuidoraclients, addressing inquiries, providing information about products and services, and resolvingcustomer issues effectively and courteously.● Order Processing: Recorded and processed customer orders accurately and efficiently, ensuringcustomer satisfaction and timely order fulfillment.● Delivery Coordination: Coordinated product deliveries to customers, ensuring adherence to deadlinesand timely receipt of products by customers.● Complaint Handling: Managed customer complaints, investigating issues raised, taking appropriatecorrective action, and ensuring customers are satisfied with the resolution.● Record Keeping: Maintained accurate records of customer interactions, updating customerrelationship management (CRM) systems as necessary.● Cross-Team Collaboration: Collaborated with internal teams, including sales, logistics, and technicalsupport, to effectively resolve customer issues and ensure a positive customer experience at alltouchpoints.● Sales Opportunities: Identified additional sales opportunities during customer interactions andreferred leads to the sales team as appropriate.● Continuous Learning: Participated in training and development initiatives to enhance customer serviceskills and stay updated on Petrobras Distribuidora products and services. Show less

● Sales Support: Provided comprehensive support to internal sales teams, fostering strong relationshipsand facilitating revenue generation for Channels.● Relationship Management: Acted as a proactive liaison between Field Sales, Inside Sales, ChannelSales, Business Analytics, Sales Operations, Finance, and Accounting, ensuring seamless coordinationand collaboration on all matters related to Channels Sales Operations.● Analytical Support: Offered analytical and planning… Show more ● Sales Support: Provided comprehensive support to internal sales teams, fostering strong relationshipsand facilitating revenue generation for Channels.● Relationship Management: Acted as a proactive liaison between Field Sales, Inside Sales, ChannelSales, Business Analytics, Sales Operations, Finance, and Accounting, ensuring seamless coordinationand collaboration on all matters related to Channels Sales Operations.● Analytical Support: Offered analytical and planning support to drive business momentum, assisting inthe development and execution of strategic initiatives to enhance sales performance.● Stakeholder Engagement: Worked closely with regional stakeholders to ensure effective datamanagement and reporting on key metrics for channel operations, including telesales reports, weeklypipeline reports, partner status reports, quarterly targets, and other business reports as required.● Issue Resolution: Assisted in resolving issues or data discrepancies promptly, collaborating withrespective stakeholders to ensure smooth operations.● Partner Portal Management: Monitored partner portal usage and deal registrations, flagging anyinconsistencies and assisting in their resolution.● Certification Monitoring: Tracked partner status and certifications, highlighting any discrepancies in atimely manner to maintain accuracy and compliance.● Salesforce Administration: Monitored SFDC reports and facilitated SFDC requests, contributing toefficient data management and reporting processes.● Troubleshooting and Training: Provided troubleshooting and problem-solving support, along withpartner sales support and training, to ensure partners were equipped with the necessary knowledgeand resources for success.● Feedback and Improvement: Provided feedback on corporate websites and partner portals,contributing to continuous improvement initiatives aimed at enhancing user experience andfunctionality. Show less