Thais Silva Email & Phone Number

Portugal

Braga, Portugal

Responsible for assisting customers, in person and also by phone and email. Process sales, exchanges, and returning transactions.Restock and organize shelves, stock control and itens replacement list.Preparation and conservation of the showcase.Forward customer complaints to the store manager.

São Paulo, Brazil

Performance focused on customer relationship, in order to ensure their best experience with the use of Plusoft solutions. Optimize engagement across platforms and tools. Closely monitor the customer's day-to-day, ensuring that the tool is being used in its entirety so that it is possible to achieve goals and expectations. Monitoring Kick-off, Onboarding, recurring meetings, proactive actions, analysis of processes and flows; Working together with the CS team to deliver suggestions for good practices, in order to improve the usability of the tool; Up-sell and Cross-sell. Service channels Email; Telephone; Whatsapp; In person.

São Paulo, Brazil

Direct conversion optimization analyst: service focused on indicators related to conversion so that hotels have the best sales optimization and sales volume through their own channel. Always with the primary objective of ensuring customer experience and satisfaction.

São Paulo, Brazil

Team management, control of productivity indicators such as SLA, action plan to achieve results and people development.Knowledge of CRM and Power BI to create metrics and manage the customer journey. Carrying out a proactive action to monitor a portfolio of customers (Key Accounts) with the primary objective of ensuring customer experience and satisfaction. Reduction of churn and upselling in the base (acting directly on customer expansions and working on Cross Selling actions, promoting the increase of new offers); Identifying new opportunities and ensuring appropriate renewal rates, promoting long-term customer relationships.Product Adoption - Ensure that customers are using 100% of the contracted product's capacity; Renewals – Ensuring that all contracts remain active and as profitable as possible; Leverage the customer satisfaction index; Conduct quality and product usage checks to ensure that customer and product satisfaction expectations are being met for customers and that a high level of performance and engagement is being achieved.

São Paulo, Brazil

Reference in team management, planning and development of processes and projects. Research, implementation and training of hotels that start using the Omnibees platform, administrative routines, execution of data storytelling to present results. Mapping of opportunities to be corrected, training of internal teams, service support to all partners.

São Paulo, Brazil

São Paulo, Brazil

São Paulo, Brazil

Franchisee assistance, reporting, accountability. Supply of spreadsheets, accounts payable and receivable. Assistance in the admission and dismissal of employees, control and archiving of documentation, preparation of letters and documents, assistance to network employees

Alphaville - Barueri, Brazil

Customer service, exchange exchange, registration, financial closing, invoice checking, payment analysis, service invoice issuance, cash control, creation of a spreadsheet for the performance of products and services. Sending and tracking exchange rates, performing general office services such as trading assistance, customer and bank support, validation with official bodies.

São Paulo, Brazil

Customer service, travel booking, questions about routes, hotels, and services in general. Support in the areas of human resources, administration, finance, contact with suppliers and service providers, receiving information about products and services, updating the website, handling various documents, files, reports and spreadsheets. General office services

São Paulo

Atividades: Atendimento ao público, monitoramento e guia de visitas, apoio na bibliotecafornecendo informações sobre pesquisas solicitadas. Coordenação de equipes, apoio na áreaadministrativa e supervisão, apoio na elaboração e execução aos eventos internos eexternos, controle de planilhas gerenciais, organização de arquivos, documentos físicos edigitalizados, abastecimento de materiais cumprindo todo o procedimento necessárioreferente aos mesmos, preparando relatórios de desempenho semanal, mensal e anual paraprestação de contas à superintendência.

Master Of Business Administration - Mba, Marketing

Pós Graduação, Marketing/Marketing Management, General

Revenue Management E Estratégia

Produção De Eventos Culturais

Graduação, Turismo, 10

Activities and Societies: Viagens e Atividades de campo.

Marketing Empresarial, Marketing

Publicidade E Propaganda