Thai Hoang Tho Email & Phone Number

Hai Bà Trưng District, Hanoi, Vietnam

Hanoi, Thành Phố Hà Nội, Vietnam

HCM City, Vietnam

• Taking part in supporting financial modules at PepsiCo Vietnam.
• Research the current business processes/requirements and future business flow in order to provide an integrated information system solution to meet the business needs of the company.
• Implement Change requests and provide support for Oracle Applications R12 (AR, AP, CE, FA, and GL).
• Set up and test new functions in financial modules’ to adapt the customer's new requirement.
• Support the production environments and users on a daily basis by resolving user issues.
• Analyze and solve issues that users raise through the service desk or monitor, follow up and close the Service Request (SR) with Oracle Support.

Hanoi, Vietnam

• Responsible for supporting financial and logistic modules in projects with more than 130 Operating Units and 500 users.
• Supported and troubleshoot financial and logistic modules within both R11 and R12 versions.
• Received issues, requests and feedback from customers, clarified and coordinated requirements and provided solutions.
• Designed new reports to provide compatibility between Vietnamese accounting processes and standard Oracle reports.
• Co-operated with IT technical team to improve performance reporting systems and managed changes as per customer requirements.
• Supported customers to ensure all financial reports were released on time.

Ha Noi, Vietnam

• Took responsibility for and successfully implemented Financial Functional modules in one of top three companies in Vietnam.
• Collaborated with Supply Chain Management, Manufacturing and Technical teams to satisfy all customer requirements.Project: White Ant Co. Ltd.
• Setup and presented demo systems to customers to help them understand software capabilities.
• Surveyed, gathered and analyzed organizational structures and customers business processes.

Ha Noi, Vietnam

• Participated in CRP/SIT/UAT problem-solving sessions with essential team members from the largest power company in Vietnam with more than 300 Operating Units.
• Setup and configure financial modules in Oracle EBS R12.
• Coordinated with technical consultants and the Oracle support team.
• Interacted with clients and end-users to resolve all issues.
• Wrote the test scripts, user guides, setup documents and functional gap analysis to provide complete guidance for clients and junior staff members.
• Provided orientation and training to end-users for all modified and production system.