Thaize Cruz Email & Phone Number

Currently, I am involved in corporate operations and finance, seeking to broaden my impact within the organization. My main responsibilities include:- Invoicing Management: I handle invoicing through Xero and various client billing platforms such as Ariba, Tungsten, Hicx, Taulia, Coupa, and Kbuy.- Accounts Receivable and Cash Flow: I manage accounts receivable, track cash flow, prepare financial reports, and oversee the collection of overdue payments. A significant achievement was migrating from a manual invoicing and customer data management process to a fully automated system with Xero, enhancing efficiency, accuracy, and transparency.- Payment Management: I coordinate payments through PayPal and Tremendous, ensuring timely and precise transactions.- Client Onboarding: I lead the onboarding process for new clients, update client contacts in Xero, and issue account statements, ensuring seamless administrative processes.- Customer Satisfaction Evaluation: I created and supervise a customer satisfaction evaluation process for software, including managing feedback to drive continuous improvements.- Access Control and HR Support: I manage system access using 1Password and support HR tasks such as onboarding and offboarding consultants, account creation, access management, and maintaining control spreadsheets and time-off tracking.

Portugal

- HR Department Organization: Assist in structuring and streamlining HR operations to enhance efficiency and effectiveness.- Process Flowchart Creation and Analysis: Develop and analyze HR process flowcharts to visualize and optimize workflows.- Standardization of Processes: Design and implement standardized forms and procedures to ensure consistency across HR processes.- Consultant Registration: Manage the onboarding process for new consultants, including registration and initial setup.- Consultant Monitoring and Record Keeping: Oversee and maintain accurate records of active consultants, ensuring up-to-date information and compliance.- Vacation and Holiday Management: Administer vacation and holiday tracking for consultants across all countries, ensuring accurate and fair scheduling.- Job Posting: Post job vacancies on LinkedIn and the organization’s internal platform to attract and recruit top talent.- Onboarding Access: Facilitate the release of initial access credentials for new consultants to ensure a smooth onboarding experience.- Data Management Support: Assist in creating and formatting pivot tables and organizational worksheets to support data analysis and reporting.- Periodic Reporting: Generate and distribute regular reports to provide insights and updates on HR metrics and activities.

- Review of Operational Documents: Analyze and review operational documents to ensure accuracy and compliance with company standards.- Mapping of Operational Processes: Identify and map operational processes to improve efficiency and effectiveness.- Creation of Checklists: Develop checklists to validate and ensure the integrity of operational processes.- Standardization of Customer Reports and Update of Market Research Results: Standardize customer reports and update market research results to ensure consistency and relevance.- Creation of Market Research Questionnaires: Develop market research questionnaires within the company’s platform to gather relevant data.- Validation of Translated Surveys: Validate surveys translated into Portuguese, ensuring accuracy and clarity in communication.- Database Management and Analysis: Manage and analyze databases using pivot tables and graphs to provide insights and support decision-making.- Product and Logistics Provider Research: Search for products and logistics providers in various countries, including the United States, Mexico, Korea, and Nigeria.Presentation of Results: Present results and analyses to team members, facilitating understanding and application of the information.- Assistance in Creating Commercial Proposals: Assist in drafting commercial proposals, contributing to attracting and negotiating with potential clients.

Invoice Management: Generate, issue, and manage invoices for the company, ensuring accuracy and timely delivery.Billing Reconciliation: Reconcile billing records and resolve any discrepancies between invoices and payments.Client Communication: Communicate with clients regarding billing issues, payment status, and invoice queries.Process Optimization: Develop and implement procedures to streamline the invoicing process and improve efficiency.Record Keeping: Maintain accurate records of all invoices issued, payments received, and outstanding balances.Reporting: Prepare and present billing reports to management, highlighting key metrics and financial status.

Póvoa De Varzim, Porto, Portugal

As the owner and manager of two local accommodations in Póvoa de Varzim, Portugal, my responsibilities include:Property Management: Oversee the daily operations of the accommodations, ensuring proper maintenance, cleanliness, and readiness for guests.Reservation and Customer Service: Coordinate reservations, respond to guest inquiries, and provide exceptional service to ensure a positive experience.Pricing and Availability Management: Set and adjust rates, monitor occupancy, and optimize pricing strategies to maximize profitability.Marketing and Promotion: Develop and implement marketing strategies to promote the accommodations on online booking platforms and social media, attracting new clients.Financial Control: Monitor and manage the budget, control expenses and revenue, and prepare regular financial reports.Compliance and Regulation: Ensure that the accommodations comply with local and national regulations, including safety and hygiene standards.Guest Experience: Implement and oversee processes to ensure a high-quality experience for guests, including addressing any issues or complaints.Supplier and Service Coordination: Manage relationships with suppliers and service providers, such as cleaning and maintenance services.

Póvoa De Varzim, Porto, Portugal

As an Instagram Content Creator, my role includes:- Content Creation: Develop and produce visual and textual content that highlights the beauty and tourist spots of Póvoa de Varzim, including engaging photos, videos, and stories.- Profile Management: Manage and update the Instagram profile, maintaining a consistent posting schedule and interacting with the audience to boost engagement.- Follower Growth: Focus on attracting and retaining qualified followers, currently totaling 15,000, through effective marketing and engagement strategies.- Advertising and Partnerships: Coordinate and implement advertising campaigns on the profile, including brand partnerships and promotions, to generate revenue and increase visibility.- Performance Analysis: Monitor platform metrics and performance analytics, evaluating the impact of posts and adjusting strategies as needed to maximize reach and effectiveness.- Trends and Innovation: Stay updated with current social media trends and incorporate new ideas and techniques to keep the content relevant and engaging.- Collaboration and Networking: Collaborate with other content creators and influencers to expand the network and explore new growth and partnership opportunities.

São Paulo, Brasil

- Procurement Management: Oversee the purchasing of office supplies, graphic items, personalized gifts, food, medical equipment, and contracting services.- Team Leadership: Lead a team of 4 buyers and 1 supplier management assistant, ensuring effective coordination and performance.- Contract Monitoring: Supervise contracts to ensure adherence to delivery dates, addresses, deadlines, quality standards, and quantities specified.- KPI Analysis: Monitor and analyze purchasing KPIs to assess performance and identify areas for improvement.- Supplier Collaboration: Develop projects and solutions with suppliers to secure optimal deals and enhance procurement strategies.- Order Processing: Issue purchase orders, conduct analysis and negotiation to meet required timeframes and quality standards.- Invoice and Payment Management: Process and submit invoices and payment notes, ensuring accurate and timely transactions.- Departmental Support: Ensure all departments are satisfied and have access to necessary products and resources for their operations.- Customer and Supplier Communication: Maintain effective communication with customers and suppliers through email, phone, and videoconference, ensuring smooth interactions and resolution of issues.

São Paulo

- Customer and Supplier Follow-Up: Conduct follow-up activities with customer departments and suppliers via email, phone, and videoconference to ensure effective communication and resolution of issues.- Process Improvement: Identify and implement process enhancements to improve efficiency and effectiveness.-Supplier Registration: Manage supplier registrations in the SAP system, ensuring accurate and up-to-date information.- Action Plans and Training: Develop and propose action plans for suppliers and conduct training sessions to address performance issues and improve compliance.- Document Analysis: Review and analyze documents related to materials and services, including technical specifications, to ensure accuracy and compliance.- Supplier Meetings: Organize and lead meetings with suppliers to address non-conformities, develop action plans, and resolve issues.- Routine Process Analysis: Evaluate routine processes and suggest improvements to streamline operations and enhance productivity.- Presentation and Reporting: Create presentations and graphics related to supplier performance and monitoring, providing clear and insightful reports.- Legal Document Review and Audits: Analyze legal documents from suppliers and conduct audits to ensure compliance with contractual and regulatory requirements.

São Paulo E Região, Brasil

- Supplier Audits: Conduct audits on suppliers to ensure compliance with ISO 9001, ISO 14001, SA8000, OHSAS 18001, FSC Forest and FSC Chain of Custody, and GMP standards for the food and cosmetic industries.- Report Analysis: Review and analyze audit reports related to quality, environment, safety, and social responsibility to identify areas for improvement.- Quality and Sustainability Measurement: Assess supplier quality indicators, sustainability metrics, and other relevant performance measures.- Non-Conformity Follow-Up: Monitor and manage non-conformities and action plans to ensure timely resolution and continuous improvement.- Audit Schedule Management: Control and update audit schedules to ensure timely and effective audit processes.- Certified Suppliers and Documentation: Manage certified suppliers and oversee the maintenance of legal and compliance documents.- Service Monitoring: Oversee the provision of services by outsourced companies (e.g., cleaning, restaurant, and concierge) to ensure service quality and compliance with agreements.- Checklist Preparation and Review: Develop and review audit checklists to ensure thorough and consistent evaluations.- Initial Deliveries Tracking: Track and verify the quality and compliance of initial deliveries to ensure they meet specified requirements.

São Paulo E Região, Brasil

- Conduct Periodic Audits: Perform regular audits in production areas to assess quality standards, and define, structure, and implement corrective action plans as needed.- Promote Quality Improvement: Drive initiatives to enhance product quality and reduce costs associated with non-conformance.- Train Employees: Provide training to workers on quality standards and best practices to ensure adherence and continuous improvement.- Manage Complaints and Anomalies: Oversee the resolution of customer complaints and internal anomalies, ensuring effective and timely responses.- Develop and Review Procedures: Create and review procedures and work instructions as part of document control to ensure clarity, consistency, and compliance.- Monitor Quality Audits: Supervise the quality management system audits to ensure compliance with established standards and identify areas for improvement.

São Paulo E Região, Brasil

- Implement and Maintain Management Systems: Implement and maintain quality, environmental, health and safety at work, and social management systems.- Conduct Training and Audits: Provide training and conduct internal audits to ensure adherence to management systems.- Process Mapping and Documentation: Map processes, develop procedures, and create technical instructions.- Compliance and Process Improvement: Analyze compliance with legal requirements and work to improve production processes.- Environmental Management: Map environmental aspects and impacts, manage urban waste, and develop relevant indicators.- Support Management Review: Assist in management reviews, address non-conformities, and implement corrective actions.- Audit Monitoring: Monitor both internal and external audits to ensure compliance and performance standards.

Embu Guaçu

- Ensure the implementation and compliance with the internal procedures defined in the ISO 9001 Quality Management System and Rohs Directive;- Management and reporting of quality indicators;Analysis and implementation of corrective and preventive measures;- Internal audits and monitoring of external audits;- Analysis and continuous improvement of processes and workflows;- Handling of customer incidents and complaints;- Traceability;- Monitoring of applicable legislation;

Barueri, São Paulo

- Maintenance of ISO 14001 certification;- Ensure compliance with legal requirements and development of the company's environmental management program;- Control and monitoring of indicators and objectives;- Management of improvement plans, with a view to optimizing processes in the environmental area.

Piraí Do Sul, Paraná, Brasil

- Collaborate in the review of the company's quality system;- Map processes and procedures;- Develop documentation flowcharts for different departments;- Collaborate in coordinating the execution of internal and external audit programs.- Conduct training- Follow up of non-conformities and corrective actions

Curitiba, Paraná, Brasil

- Lead the team, activities and daily operations of the restaurant, lounge and kitchen;- Ensure the quality of services;- Coordinate the implementation of the restaurant's commercial policy;- Manage stocks and purchases, in addition to analyzing problems and establishing action plans for correction;- Ensure HACCP processes and procedures, in addition to continuously developing the team's competence;- Promote improvements to the process and environment in order to always seek customer satisfaction and loyalty.

Ponta Grossa, Paraná, Brasil

- Monitor compliance with all production quality and HACCP routines;- Identify and define an action plan for non-conforming products,- Analyze and resolve customer complaints.

Food Technology, Food Technology

Supervision, guidance and control in the selection of raw materials; Supervision and monitoring of all phases of industrialization is.

Lead Auditor De Sgq - Iso 9001 (Irca), Administração

Obtaining knowledge and skills to perform first, second and third party audits of quality management systems in relation to ISO 9001.

Especialização, Capacitação Em Gestão De Compras

Especialista Em Gestão De Fornecedores, Sistemas De Gestão

Activities and Societies: Estruturação de um programa de gestão de fornecedores em uma empresa.

Pós Graduação, Gestão Ambiental E Controle Da Qualidade

Statistical Quality Control Of Quality Of Costs ISO 9001 Internal Audit Formation Development Internal Formation Of Environmental.