Thaiz Maciel Email & Phone Number

Remote

Island Innovation is a social enterprise focused on promoting sustainable development globally. I lead and manage the Communications and Community strategies, focusing on climate action, and working with key global stakeholders across multiple sectors. My responsibilities include:- Strategic Communications & External Relations: Develop and execute comprehensive brand and content strategies, including social media, press relations, blogs, and campaigns, to amplify island sustainability and climate-related goals globally.- Stakeholder Engagement: Partner with governmental organizations, NGOs, and private sector leaders to promote climate resilience and policy change events.- Program & Event Management: Lead communications for virtual and physical events, driving education, awareness, and advocacy for climate initiatives on islands. Oversaw the coordination of online communities, fostering collaboration on global environmental challenges.- Advisory Services & Partnership Development: Spearhead demand generation for advisory services, targeting educational institutions, governments, and industry organizations, to help them advance sustainable development initiatives.- Team Leadership: Manage a fully remote team of 12 professionals across 8 countries, ensuring effective cross-cultural collaboration and alignment with objectives.- Project Oversight & Strategic Planning: Manage multiple projects simultaneously, prioritizing key communications efforts under tight deadlines while focusing on high-level strategic goals.

Remote

Responsible for client satisfaction, retention, expansion, and relationship management. Created and developed the Customer Experience, Customer Success and Account Management departments.

Remote

I'm responsible for structuring and growing the Customer Success area at NeilPatel's. I'm the leader of a stellar team of Customer Care (B2B), which is responsible for the satisfaction, retention, and growth of our customers. I use data analysis to ensure that we are listening to our customers andmaking improvements where needed.I collaborate closely with other teams, such as Consultancy and Sales, to spotchallenges early on and enhance efficiency.I collaborate with international customer success colleagues and strive toimprove existing workflows and customer experiences.

Remoto

Specialist consultant in content and SEO strategies for organic traffic growth. Allocated to service large accounts. My activities include:- Analysis of organic competition- Keyword research- Identification of opportunities- Content outline creation- SEO content review and optimization- Result analysis- Ubersuggest, SemRush, AhRefs, Google Analytics, Google Tag Manager, WordPress

Florianópolis Area, Brazil

My main goal is to improve sales and customer retention, trough partners. I'm responsible for planning and executing automated marketing campaigns to inform, educate, and engage partners within our Partner Program. I also manage all communication channels for partners, such as e-mail, social media, website, etc. • Successfully designed and launched a complete Partner Portal that provided partners with access to deal registration, marketing resources, pricing, and sales information; • Increased the main e-mail marketing metrics in at least 10% (open rate, CTR);• Successfully conducted a massive contract migration with more than 2 thousand partners trough e-mail communicationI created and implemented an automated Customer Satisfaction program to collect feedback on the RD channel program.

Florianópolis, Brazil

I’m responsible for hunting, qualifying and close partnerships with big agencies form all over the world. Our main goals are providing our partners with a Marketing Automation tool to improve the quality of their Digital Marketing Services and also help them become Inbound Marketing Agencies.

Lisboa E Região, Portugal

My job is to ensure that guests have the best experience possible during their stay. I am responsible for improving the check-in and check-out process, organizing welcoming tours, preventing and solving problems, receiving feedback and monitoring customer satisfaction. • Customer experience management• Satisfaction surveys and feedback collecting• Creating and improving processesThrough this work, we reached the 6th position in the ranking of the best hostels in the world by Hostelworld (2014).

Belo Horizonte E Região, Brasil

I was responsible for managing the contracts of 7 mid-size customers. Through building strong relationships, I was able to upsell 3 of them within the first year, making my managed revenue grow 26%.

Belo Horizonte, Minas Gerais, Brazil

I worked in the communication team of the UFMG Newspaper and at Radio UFMG. I captured and edited images for the university's internal circulation newspaper, as well as curated content. At the Radio, I worked as a reporter and in the preparation of the contents of educational programs. - Photography and image editing - Content curation - Content review and editing - Reportage

Varginha E Região, Brasil

I started the digital marketing area of the company. My activities involve strategic marketing planning, content production, lead generation, and results measurement.

Master'S Degree, Strategic Foresight And Futures Design

The course aims to contribute to the strategic formation of tomorrow's leaders, who know how to anticipate changes and, therefore.

Social Innovation, Inovation, Social Impact

A partir de uma base sólida e prática sobre Impacto Social, a Formação propõe percorrer caminhos (como impactar), apresenta ferramentas.

Specialization, Digital Marketing

A practical modular study program focused on mastering practical aspects of the domains of digital marketing, through the creation.

Bachelor Of Social Communications, Communication And Media Studies

A program that ensures a broad theoretical base and practical competence in social communications, advertising and public relations..